Field Service Coordinator
Your Tasks
Monitor and improve service delivery and processes and monitor budget
Do global workforce planning and work hand in hand with dedicated RMS&RAS Deptments
Conduct appraisal discussions & drive personnel development
Monitor quality of customer relation & customer satisfaction
Discuss local business trends influencing Field Service operations with superiors
Participate in meetings, Customer Complains, Service Leaders, LU
Conduct annual service meeting and do courtesy visits to major customers/projects
You bring that with You
You preferably know Rieter product portfolio, spinning mill design and the competitors’ products and understand textile technology issues and impact on Field Service
Good technical skills and mechanical understanding
Manage finances (budgeting, P&L), human capital and equipment
Business acumen, recognize business opportunities for Field Service in the local textile business
Strategic and visionary thinking. lead by example, decision making and execution
Good networking, communication & feedback - negotiations and presentation skills
open minded also for cultural diversities and global thinking
Good English & any add. languages are a plus
Travelling 20-30%
Our Offer
an international working environment with long tradition
versatile activity in a future-oriented environment with a lot of self-responsibility
good development opportunities and fair employment conditions
a motivated team with mutual respect and good cooperation
Contact
Martin Frei
Recruiting Partner
Maschinenfabrik Rieter AG
Klosterstrasse 20
8406 Winterthur
www.rieter.com