Sunrise, a wholly owned subsidiary of Liberty Global, is the largest private telecommunications company in Switzerland. Sunrise offers industry leading mobile, Internet, TV and fixed network services for private and business customers. With its leading hybrid fiber network including one of the world's best mobile networks, Sunrise provides giga speeds to more than 90% of Swiss households and is on its way to becoming a national champion.
Duties and responsibilities:
- Takeover of incoming customer requests treatment respecting the defined SLA or customer wish dates
- Creation and management of Maintenance Contracts
- Assure in-time renewal for Hardware Parts and Licences
- Handling of RMA Process and coordination with external Partners
- Assure the correct generation of the service invoice and cross-check therefore the ordered services and pricings
- Proactive communication with customers in order to assure the best possible order handing and to keep them always up to date.
- Adaptation and development of processes linked to the daily work
- On-time treatment of customer request for Third Party Services respecting the customer wish-date or defined SLA
- Assure of correct service billing
- Sunrise Company KPI's
- Personal development as defined within the Sunrise culture
What we look for in an applicant:
- Technical education or good technical flair/experience
- At least 3 years of job experience
- Can Do Mentality who plays well with others (team player)
- Ready to make an extra-mile to assure customer requests
- Affinity towards highly technical solutions, and complex services
- IT literacy (Microsoft Office, SAP, CRM)
- Language skills - German/French with good English knowledge
- Preferably Telco / activation experience
- Preferably able to speak/communicate in Italian
At Sunrise, you will work in a dynamic and international environment where every voice is heard, perspectives are shared and values are respected. As an equal opportunity employer, it is crucial to have a diverse workforce for the success of our business.
In addition to our new «FlexWork» working model, we offer you above-average social benefits and attractive product advantages from the Sunrise range.
Seize this opportunity to join us on our journey to actively help shape our future! We look forward to your complete online application.
Please note, that we only accept applications through our online tool.
Apply now