Welcome to the world's most exciting industry! One in four Swiss residents relies on Sunrise on a daily basis - from their very first e-mail in the morning to their evening movie. That means our performance really matters. And that's why we are looking for employees who are truly passionate about what they do.
Digital Customer Experience Manager (w/m) 100%
Duties and responsibilities:
- Maps and optimizes existing end to end digital customer journeys with the goal to reduce customer effort score
- Steers, develops, implements new "digital first" journeys, using at best the resources of our digital marketing/technology stack
- Finds and implements new automated solutions to communicate more efficiently in a digital environment with our customers
- Lead the execution of digital correctives actions to reduce customer's impact
- Build automated monitoring to insure real-time alert and error-free digital journeys.
- Maximize all opportunities to "monetize" our digital customer interaction and automated campaigns (cross-sell, data collection, targeting, etc)
- Support the transformation team into building a "digital first" environment
- Gathers insights from digital customers and share learning to foster best practices through the company
- Several years of professional experience in a digital field, with excellent understanding of digital tools & solutions
- Business studies (bachelor's/master's degree) or comparable qualification (e.g. Economics,IT,Science)
- Problem solving, proactive and hands-on attitude - Start-up experience is valuable
- High degree of self-organization and ability to prioritize work
- Fluent in English, German is an asset
At Sunrise, you will be working in a dynamic environment where a lot can be achieved through dedication. A wide range of opportunities for professional development will be available to you. In addition to progressive employee benefits, you will receive attractive telecommunications offers.
We believe that teamwork is the key to making work fun. Do you agree? Then seize the moment and apply online!
Please note that we only accept applications via our online tool.