Joining our team means getting to work with great people. Each is crucial to maintaining our open-minded, entrepreneurial, and vibrant company culture. Sure, we work hard, but this hard work is also rewarded, and success is celebrated.
With leading technology at your fingertips and support from outstanding professionals, you will be able to achieve personal and meaningful progress for both others, and for yourself - moving all of us forward: human forward.
HR account manager for Johnson & Johnson & UCB
main responsibilities
The account manager is the primary point of contact for our customer Johnson & Johnson and for the different key account specialists that deliver service, on the various Johnson & Johnson sites in Switzerland and the UCB site in Bulle. The different HR accounts specialists will report to this role. The account manager is overall responsible for the achievement and tracking of critical KPI's in our inhouse-program and proactively manages the workload and inhouse budget. Close collaboration with the process manager is key to ensure that the lean concept is lived and additional services are sold via SMART sales.
analyzing and management of the account: continuous improvement of the service and performance by closely interacting with and advising the customer
Advising the customer regarding how to decrease costs and increase productivity
Continuous analysis of the services standards and proposals for actions on improvement
Organizing quarterly business reviews together with the process manager
Advising regarding extra services that could lead to a better performance
Responsibility for DSO
Close collaboration with the global client solutions team (Randstad enterprise group)
leadership account specialists: coaching and development
Engagement: ensuring communication, transparency, and motivation of the teams on site
Follow-up, evaluation, and adjustment of results on different sites
Evaluation of the competencies and performances of the HR account specialists, with the aim of development
Communication of information and strategy to the teams and leading implementation (strategy, decisions, etc.)
Make the Randstad values live on different sites
project support: innovation and new services
Implementation of new tools
Additional services/business line
Actively support the Randstad tech and touch strategy by making use at it on the employee and customer side
Lead specific project linked with the site or account strategy
Qualifikation
profile
What you will need to bring to be successful in this job:
Bachelor degree - or similar level by experience
At least 5 years experience in a similar (on-site) service environment, in key account management, procurement, or inhouse roles
Excellent knowledge of English, German and French
SIX/SIGMA or project management education is an advantage
You love number crunching
your competencies
Within Randstad we defined the following Human Forward Leadership competencies:
Delighting people: connect people (client, talent, employee, society), building strong client relationships, and delivering client-centric solutions.
Performing today: resourcefulness securing and developing resources effectively and efficiently.
Leading change: manages ambiguity operating effectively, even when things are not certain or the way forward is not clear.
Securing the future: drives vision and purpose painting a compelling picture of the vision and strategy that motivates others into action.
language skills
contract
location
JnJ sites in Schaffhausen, Bern, Zug, Selzach, Allschwil, Zuchwil, Oberdorf, Neuchâtel
UCB site in Bulle
We believe your career is more than a job. Through your work, you make a meaningful contribution to society. Every day is an opportunity to make a positive impact. Whether you are helping a client find the perfect employee to expand their business, or guiding a job seeker in finding a job they love, you are always looking for small (and not-so-small) ways you can make a difference.
Randstad is looking for bright, innovative individuals who share our passion for improving the world of work. If you are interested in being a part of our vision, we welcome your application.
Randstad (Schweiz) AG
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