The Siegfried Group is a global life science company with a network of 13 sites in Europe, the USA and Asia. Siegfried offers contract development and manufacturing of active pharmaceutical ingredients, intermediates, and drug products and has sales more than CHF 1.3 billion Swiss Franks. Siegfried Holding AG employs over 3,900 people and is listed on the SIX Swiss Exchange (SIX: SFZN).
Are you a hands-on Team Lead IT-Service Desk looking for a new challenge in a dynamic CDMO Pharmaceutical Industry in our Evionnaz site?
Reporting to the Head of Client Management & User Experience, you will represent IT service desk managers from other regions at the same level, ensure efficient, cross-location coordination of the IT service desk and assume technical and disciplinary leadership of the teams to ensure stable, high-quality IT support.
Votre rôle
- Act as the first local point of contact for IT issues relating to the IT service desk and the local OT/LAB environment
- Provide technical and disciplinary leadership to IT service desk employees
- Ensure stable, high-quality first-level support and promote the further development of the service concept and standardisation in IT support at all locations
Tasks:
- Provide 1st and 2nd level support for hardware, software, and standard applications.
- Escalate complex issues to 3rd level support when necessary.
- Set up and maintain IT workstations.
- Collaborate with global project teams and other IT departments (Operations and Lab IT).
- Lead the IT Service Desk team, including staff planning, training, and performance management.
- Ensure quality standards, support ITIL processes, and drive continuous improvement.
- Create and maintain user documentation and manuals.
Votre profil
Knowledge and experience:- Completed IT technical training or IT degree, ideally with additional qualifications in IT support or IT service management and relevant professional experience in comparable positions
- 5 years experience in team-oriented organisation and coordination
- Knowledge of ITIL or ITSM processes (especially JIRA is an advantage)
- Good knowledge of Microsoft environments in a corporate environment
- Good knowledge of Windows operating systems and network technology
- Experience with JIRA or comparable ITSM systems is an advantage
Soft Skills:
- Clear, empathetic and goal-oriented communication
- Role model in teamwork and customer orientation with a focus on service quality and user satisfaction
- Very good written and spoken English and French skills
- Willingness to travel occasionally between locations
- High degree of personal responsibility and proactive approach to work
- Willingness to help shape and support change processes
Travailler chez Siegfried
- Flexible working hours
- Remote working (depend on the conditions)
- 5 weeks' holiday per year
- Weekly sports classes and social events (cultural, sporting and gastronomic)
- Employee benefits platform
- Free parking space
Qui nous sommes
Au milieu de la vie des gens - Dans le monde entier
Le groupe Siegfried est l'un des leaders mondiaux du développement et de la fabrication à façon (CDMOs) développant et produisant des ingrédients pharmaceutiques actifs (API), des produits intermédiaires et des formes posologiques finies. En tant que compétence clé, nous intégrons avec succès les capacités chimiques et pharmaceutiques dans un modèle d'entreprise unique.
Le nom Siegfried est synonyme de qualité, d'efficacité, de flexibilité et de sécurité. Présents en Europe, en Asie et en Amérique du Nord, nous desservons une vaste clientèle mondiale allant des grandes sociétés pharmaceutiques internationales aux petites organisations biologico-pharmaceutiques. Pour eux, nous développons et produisons des innovations de produits à grande échelle jusqu'aux produits finis. Nous intégrons notre offre de manière transparente dans la chaîne de valeur de nos clients. Notre gamme complète de services s'étend des services de recherche et développement à un stade précoce tels que la synthèse, la mise à l'échelle, le développement de formulations, les études de stabilité et le développement de méthodes jusqu'aux services de fabrication, allant du matériel de R&D préclinique pour les essais cliniques à la production commerciale.
Nous sommes en mesure de produire environ 200 des quelque 1500 substances médicamenteuses homologuées utilisées en médecine. De plus, nous produisons 20 pour cent de la demande mondiale de caféine. Ainsi, près d'un milliard de personnes entrent en contact avec les produits Siegfried.
What we do in Evionnaz
Siegfried Evionnaz is a facility specialized in custom synthesis of active ingredients and intermediates for the pharmaceutical industry. The chemicals plant, built in 1957, employs around 350 people in a wide variety of fields, ranging from production, laboratories and logistics to quality assurance, administration and more.
Main activities:
· Development and production in strict compliance with quality standards (GMPs)
· Ensuring perfect compliance with safety, health protection and environmental standards
Unique features
· 6 GMP production units (315 m³) with reactors from 0.5 to 8 m³
· 2 Pilot and Kilolab installations with reactors of up to 1,000 liters
· Flexible, multi-product production lines
· Broad portfolio of technologies: azide chemistry, organometallics, cryogenics, phosgenation and more.
Strategic impact:
· Facility highly specialized in niche technologies
· Development capacity: from 1 gram to industrial quantities