Inside Sales & Sales Support
What's in it for you?
- Competitive package
- Employee Performance Bonus
- Exceptional social benefits, Free mobile flatrate, Complimentary refreshments
What is required?
- Effective communication skills
- Team player
- Proactive appearance
- The opportunity to make an impact
- Highly collaborative teams that build relationships with world-class customers
- A high-performing international business at the heart of the digital economy
As an Inside sales & Sales Support you are selling reactively products and/or services to existing customers by phone or online. This role plays a fundamental role in achieving customer satisfaction and revenue targets and also insures high retention. Moreover, the role supports the sales team consisting of account manager and international business manager in various tasks and projects. You will be an instrumental part of the sales team and share this position with a peer colleague to ensure that sales back office is always available during business hours and you will share and manage the day-to-day workload together as teammates.
- A well-balanced person who has detailed flair for documentations and sales paperwork.
- Self-organized, solution-oriented and a strong sense of urgency while keeping an eye for detail
- A team player who contributes to team efforts and can also work independently, demonstrating initiative and proactiveness.
- Excellent and effective communication skills, both oral and written
- Customer focused- ensure that our customers receive high quality sales documents
- Creative thinking and excellent customer selling skills
- Capability to assemble the bigger picture based on various sources of information.
- Used to work under pressure when proposals or documents needs to be delivered on timely manner.
- Have some commercial backgrounds in IT working with Salesforce or other CRM systems. Microsoft Office skills are required.
- 3 years’ work experience in a data center business or other IT environment would be considered a plus
- Fluency in English, both written and oral and local Swiss German language as a big advantage.
What we can offer you
In a rapidly evolving business sector we see ourselves as courageous and passionate, working together as one team to understand and meet our customers’ needs. Join us and you’ll discover a supportive and open environment where you’ll be encouraged to be yourself. This means you’ll have the chance to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of training and development opportunities so you can build a rewarding and successful career.
“We are very customer-focused, even if they have complicated requirements.”
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I am in charge of taking care of clients and making sure we are respecting the agreement we signed. I have six colleagues in my department, including my manager.
There is a spirit of mutual helping within my team. We are an autonomous department with very international clients, so it’s enriching and interesting. There is no fixed routine, because there’s something different to do every day.
Once on site, I find out if there have been any incidents, and if so, I measure the degree of severity and decide whether or not to intervene. I respond to various client requests, talk to the Design and Transition departments, take stock with the Site Manager, catch up with the different technical teams and participate in internal meetings.
We must be reactive and proactive to ensure a good quality of service and to make sure projects are progressing steadily. We are very customer-focused, even if they have complicated requirements – we always manage to find a way to round off the angles.
Clément-Daniel is a Service Delivery Manager in France.
“I have never worked for a company where such an emphasis is placed on developing sales skills.”
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There’s no such thing as a typical day for an Account Manager, but I always start my day by reading industry newsletters and LinkedIn to see what is going on and how it impacts my customer portfolio and Interxion in general. Then I plan my calls, contract negotiations and meetings, but I always have to be ready to prioritise afresh.
I love that I can directly enable businesses to do new things with the services we offer and
these changes can be seen in everyday life. Although what we sell remains the same, the actual customer solution can vary enormously. The variety among our customers and partners is what makes the job so interesting.
The wider Sales department has a lot of experience and industry knowledge. I constantly learn from my peers, and cross-country collaboration on customer projects is encouraged. There’s a strong focus on developing our sales skills and I have never worked for a company where such an emphasis is placed on this.
The growth phase in the industry right now, along with having the right people in my wider team and the variety across our customer portfolio, makes it very easy to be passionate about what I do. We need to have our finger on the pulse across the whole industry, which is really exciting.
Matthew performs a dual role of Senior Account Manager and International Business Manager.
“I like the fact that I am encouraged to take ownership.”
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One of the things that I really enjoy about working in the Dublin office is the fact that there is always something happening, whether it be the summer barbecue or the wellness week in
September. Not only do I feel like a valued member of staff, but I also feel like I belong to a company that is looking out for my welfare. There’s always an event in the diary, from team lunches to celebrate staff achievements to fantasy football.
We have a fantastic canteen with all the facilities you could need, like microwaves, a blender and an omelette maker. We have groceries delivered twice a week to make sure we have all the fruit, crisps, goodies and condiments we need. The coffee is fabulous, we had a coffee tasting
morning with our suppliers to ensure that we all agreed on the choices.
The culture is collaborative and supportive, and above anything else it’s a friendly place to work. I can have a very clear, upfront conversation with my line manager and colleagues alike. I am not afraid to say if I don’t agree with something, or to ask for help or guidance. I like the fact that I am encouraged to take ownership.
Interxion Dublin shows real passion when it comes to supporting local charities. Every Christmas we collect brand new toys for local children’s hospitals.
Louise is a Sales Account Manager in Ireland.
We will carefully review your application against the requirements of the position. If we have any questions, we will be in touch.
If your profile matches what we’re looking for, we will conduct a telephone screening and/or invite you for an interview. For certain positions, there will be more than one face to face interview, an opportunity for us to get to know you further and for you to learn more about us.
For most positions, there are role specific assessments that we ask you to complete. These help us identify behavioural styles relevent to the workplace and your ability to make excellent and thoughtful decisions.
Welcome to the team!
If we are both keen to move forward, you’re hired! From the moment you sign your contract, you will be part of our team. Your onboarding journey will ensure you get all the information you need to be successful in your role at Interxion.
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