Company Overview
Interactive Brokers ("IBKR"), a subsidiary of publicly-traded Interactive Brokers Group, Inc., based in Greenwich, Connecticut (NASDAQ: IBKR) is a low-cost provider of trade execution and clearing services for active traders, institutional investors, financial advisors and introducing brokers. IBKR’s premier technology provides electronic access to stocks, options, futures, forex, bonds, and funds worldwide from a single IBKR Integrated Investment account. IBKR is one of the largest online brokers by trade volume and is consistently ranked at the top of its field.
Our employees are part of a dynamic, multinational, fast-paced, results-oriented team working to provide our customers with state-of-the-art trading technology, superior execution capabilities, worldwide electronic access, and sophisticated risk management tools.
Our headquarters are in Greenwich, CT, USA. IBKR has offices in the United States, Australia, Canada, China, Estonia, Hong Kong, Hungary, India, Ireland, Japan, Luxembourg,Russia, Singapore, Switzerland and United Kingdom.
IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.
Click HERE to view a short video with a few words from current Interactive Brokers employees.
(If the hyperlink is not active, copy and paste the following URL in your browser: https://www.interactivebrokers.com/en/index.php?f=31899)
For more information, please visit www.ibkr.com/info
Job Description & Responsibilities
As a liaison to Interactive Brokers' professional clients, the candidate will provide unparalleled service to IBKR's existing and prospective clients, including banks, hedge funds, financial advisors, and introducing brokers. We aim to build and maintain long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. You are required to be proficient in German and English, and a third language would be beneficial.
Responsibilities include, but are not limited to:
- Troubleshoot and resolve technical, account, and trade-related queries via telephone, ticket, and live chat
- Escalate high-level issues to relevant stakeholders and make suggestions for process improvement
- Other ad hoc projects and duties, including client training, general market research and development, etc.
Qualification & Skills
- Strong knowledge of listed Equities, Options, Futures, and/or FX
- Analytical problem-solver with a passion for technology and financial markets
- Prior experience in international settlements or clearing operations is a plus
- German and English speaking - any additional European languages is a plus
- At least one to two years' experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered)
Company Benefits
- Salary commensurate with experience
- Performance-based cash bonus and stock grant
- Hybrid work model
- Daily company-paid lunch. Fruit and snack options throughout the day