We are one of Switzerland’s leading business law firms and are looking to strengthen our ICT team in Zurich by hiring a service-oriented L1 IT Support Specialist with a strong interest in finance and accounting workflows, with immediate effect or by arrangement.
This role combines general L1 IT support (approx. 30%) with a primary focus on support for the Aderant system (approx. 70%), which is a strategic, business-critical application at the core of the firm’s finance, billing, and time-recording processes. As such, this position has a direct impact on daily operations, financial accuracy, and overall business performance, offering high visibility and responsibility within the organization.
You will be embedded in the L1 IT support team and work closely with internal stakeholders, the internal Aderant L2 support team, and Aderant’s external support, coordinating and following up on incidents, requests, and enhancements.
Your responsibilities
- First point of contact (L1) for user support related to the Aderant system (approx. 70%)
- Providing general L1 IT support (approx. 30%) as part of the L1 IT support team (hardware, software, workplace tools, troubleshooting)
- Advising and supporting users on Aderant usage, finance and accounting workflows, and best practices
- Coordinating, tracking, and following up on tickets with Aderant’s external support, ensuring timely resolution and transparent communication
- Working closely with the internal Aderant L2 support team to escalate, document, and resolve more complex issues
- Collecting, documenting, and structuring user requirements, incidents, and process-related feedback with a strong business-process focus
- Creating and maintaining system, application, and process documentation in English and German
- Supporting onboarding and offboarding processes and delivering user training on Aderant functionalities and related workflows
- Active involvement in ICT projects and contribution to the continuous development of the firm’s ICT landscape
- Supporting the company’s AI transformation initiatives by facilitating the use of LLM technologies and gathering structured feedback on user workflows
Your profile
- Completed IT training with relevant professional experience (3–5 years preferred)
- Interest or experience in business processes, finance, or accounting workflows
- Excellent knowledge of Windows, MS Office, and Microsoft Teams
- Experience with virtualized infrastructures / VDI (VMware / Horizon), Active Directory, SharePoint
- Experience with Azure / M365, Intune, GPO, PowerShell / scripting
- Experience in industries requiring a high level of confidentiality (e.g., legal services, banking, insurance)
- Strong communication skills, service orientation, and problem-solving mindset
- Very good written and spoken German and English (B2/C1 minimum)
- Strong organizational skills, structured and diligent working style, and a collaborative mindset
What we offer
- Attractive working conditions: A modern working environment, a comprehensive social security package, an attractive pension scheme with fair cost sharing, and a wide range of benefits supporting health and work-life balance
- Team spirit & collegial atmosphere: You will join a committed, dynamic, and supportive team characterized by mutual trust, professionalism, and a respectful, collaborative culture
- A future-oriented employer: As a leading business law firm with an international focus, we offer an inspiring professional environment and the opportunity to actively shape your career within a firm known for its strong reputation, clear values, and sustainable outlook
Schellenberg Wittmer is committed to fostering an inclusive working environment and supports flexible working models within an agile workplace. We would be happy to discuss these options with you.
Jennifer Funk, Human Resources, Zurich, will be pleased to receive your application documents and is available to answer any questions you may have. We look forward to meeting you!
Applications from recruitment agencies will not be considered.