The Nestlé Group is the world's largest food and beverage company with 92.6 billion Swiss Francs in sales in 2019. It is present in 187 countries around the world, has 403 factories and its 291'000 employees are committed to Nestlé's purpose of enhancing quality of life and contributing to a healthier future. Nestlé offers a wide portfolio of products and services for people and their pets throughout their lives. Its more than 2000 brands range from global icons like Nescafé or Nespresso to local favourites. Company performance is driven by its Nutrition, Health and Wellness strategy. Nestlé is based in the Swiss town of Vevey where it was founded more than 150 years ago. Learn more about our Group and reasons to join us on www.nestle.com
Administrative Support & Call Center Agent
Location: Vevey, Switzerland
Company: Nestlé Enterprise S.A.
Work model: 50% to 100% activity rate, on-site
Contract type: Permanent contract
Preferred start date: As soon as possible
Be a force for good and grow through experiences that push you further.
As an Administrative Support & Call Center Agent, you will provide reliable telephone coverage and high-quality administrative support to customers across Nestlé Group entities. This varied role offers the opportunity to manage a broad range of activities, interact regularly with internal and external stakeholders, and help ensure seamless behind-the-scenes operations in a dynamic, fast-paced environment and making an impact at scale.
How you will make an impact as an Administrative Support & Call Center Agent
Telephone support and customer service:
- Provide telephone coverage, answer internal and external calls, and direct callers to the appropriate services
- Use telecommunication and IT tools to manage calls and monitor statistics
- Handle requests and sensitive situations with discretion, composure, and a solution-oriented approach
Administrative and operational support:
- Manage office supplies, stock levels and orders, as well as various correspondence and administrative support requests
- Process emails, contact internal and external customers, and ensure administrative follow-up
- Create and follow up tickets in the support platform
- Update office information in the system, as well as distribution lists, contacts, and standard routines
- Export and analyse data and keep schedules up to date in Excel
- Apply Nestlé excellence standards, update routines, and contribute to the continuous improvement of the service
What will make you successful
- Experience in versatile administrative support, telephone reception, and customer service roles; experience in a similar environment is an advantage
- Excellent spoken and written French, English, and German, with all three languages being essential; Swiss German is an advantage
- Good command of Microsoft Office (Word, Excel, or similar), and confidence using and learning digital telecommunications tools such as Microsoft Teams; knowledge of Nimbus, ServiceNow, or SAP is an advantage
- Versatility and the ability to manage several requests and priorities simultaneously with accuracy
- Discretion, reliability, flexibility regarding working hours, and excellent stress management
- Strong customer and service orientation, clear communication, and a decidedly solution-oriented approach
- Team spirit, initiative, openness to change, and adaptability in an evolving environment
At Nestlé, we care about our people.
Our benefits are designed to support your development and well-being, helping you thrive both at work and in your personal life:
- Paid leave beyond statutory requirements
- Attractive employer contribution to your pension plan
- Performance-related bonus
- Learning and development opportunities to build your skills
- Attractive employee discounts on everyday products and services
What to expect in our recruitment process
We are committed to providing an inclusive and respectful recruitment experience and are happy to arrange reasonable accommodations where needed. Our workplaces are fully accessible and supported by a strong safety culture, with modern facilities and procedures that ensure a safe environment for everyone.
The recruitment process typically includes a video interview with Talent Acquisition, an interview with the team, final interviews, and then an offer. We review applications as they are received and close the position once a strong shortlist of relevant candidates has been identified, so we encourage you to apply promptly. All information will be treated confidentially.
Ready to grow with us?
Apply now and grow through experiences that will take you further.