nach Vereinbarung
Resort Commercial Director 100% (f/m/i)
nach Vereinbarung
An icon among Swiss hotels: the story of the Bürgenstock Resort Lake Lucerne began in 1873 — a story that continues to impress and inspire to this day. High above Lake Lucerne on the Bürgenberg, it is an oasis of relaxation and a place of outstanding hospitality. With around 700 employees from 54 nations, the Bürgenstock Resort provides the perfect setting for sparkling moments that remain unforgettable.
Guests can choose from three exclusive hotels: the Bürgenstock Hotel & Alpine Spa (5* Superior) with its two accommodation options, The Contemporary and The Heritage; the Waldhotel by Bürgenstock (5* Superior); and the Taverne 1879 (3*). Each of these establishments creates its own unique atmosphere. Ten restaurants, bars and lounges showcase culinary excellence, while guests find ultimate relaxation in the award-winning Alpine Spa and Waldhotel Spa. The Bürgenstock Resort is not only a dream destination for travellers from all over the world, but also a workplace with an outstanding corporate culture.
In 2023, the resort ranked 4th among Switzerland's best employers in the category of gastronomy, tourism, hospitality, entertainment and leisure, and in 2025 it received the official "Great Place to Work" certification in Switzerland — two distinctions that fill the entire team with pride.
To strengthen our team we are looking for a
Your extensive main area of responsibility includes, among other things:
- Drive revenue growth, profitability, RevPar, GOPPar and the development of new markets and segments.
- Ensure the resort achieves above-market performance within its key target markets.
- Optimise revenue through strong alignment of pricing, distribution and occupancy strategies.
- Plan and represent the resort at select major trade shows, events, sales trips and workshops.
- Evaluate sales activities and ensure a strong return on investment from all market initiatives.
- Develop and implement commercial strategies across Sales and Revenue Management.
- Lead and align Sales and Revenue teams in close collaboration with the hotel leadership.
- Identify new growth opportunities and actively drive the resort's revenue performance.
- Build and maintain strategic partnerships, particularly within the MICE segment.
- Develop strong relationships with international MICE and event organisers to secure business.
- Monitor market trends and competitor activity to continuously refine commercial strategies.
- Drive organisational improvements and initiatives that increase efficiency and performance.
- Leading and building a multinational team, ensure they are cared for and supported and also held accountable for their production and behaviours.
You bring a strong educational background, having completed a recognized hotel management school or a commercial apprenticeship with a strong numerical focus. With over 10 years of experience in the luxury hospitality sector, including at least 6 years in a senior leadership role, you have successfully led Sales and Revenue teams of 10 or more employees—either on the hotel level or the corporate level. You have gained valuable international experience, including in a revenue or sales management role outside Europe, and you hold EU or Swiss nationality.
Your profile is marked by exceptional analytical and strategic thinking, allowing you to quickly understand complex structures and manage multiple operations across different markets. You are a natural leader who motivates teams and drives results. With a solid background in MICE business and large-scale event operations, you understand the demands of high-impact commercial partnerships. You also bring experience implementing consistent systems and methodologies to streamline reporting and performance analysis across properties.
In addition, you are fluent in German, English and French (at least C1 level in both written and spoken communication).
This position is a member of the Executive Committee (ExCom) and reports to the Managing Director.
We offer a dynamic and multifaceted role within a collaborative and forward-thinking team. As part of our commitment to employee wellbeing, you will benefit from a wide range of perks, including modern staff accommodations featuring a gym, TV lounge, billiard room, and library. Enjoy exclusive discounts across our resort's restaurants, accommodation offers for you, your family and friends, as well as preferred rates for tennis, golf, sports equipment, insurance, and healthcare services.
You will have access to group fitness classes at attractive rates and benefit from subsidised REKA checks. The company supports sustainable commuting with financial contributions toward public transportation, and on-site parking is available at reduced rates. As a member of our team, you will also have access to our digital communication platform, Beekeeper, and benefit from continuous learning opportunities and clear paths for internal career progression.
We look forward to receiving your full application, including a motivation letter, references, and a recent photograph. Please note that only shortlisted candidates whose profiles align with the stated requirements will be contacted. Applications are accepted exclusively via our online platform.
Awards:
Swiss Location Awards «Switzerland's best meeting location»
World Travel Awards «Switzerland's Leading Luxury Hotel 2024»
World Spa Awards «World's, Europe's & Switzerland's Best Hotel Spa 2024»
LHW Membership Awards «Remarkable Experience Award 2023»
Great Place To Work 2025
The New York Times' «52 Places to Go in 2018»
Travel + Leisure «500 List 2021»
Handelszeitung «Bester Arbeitgeber im Hospitality Sektor 2023»
Falstaff Magazine «Best Hotel in Switzerland - Nr. 1»
Wine Spectator 2024 «Best Award of Excellence»
Swiss Bar Awards «Best Hotel Bar»
BÜRGENSTOCK HOTELS AG
Heike Bühlmann
Director of Human Resources
Bürgenstock 30
6363 Obbürgen
+41 41 612 61 70
www.burgenstockresort.com