SMC Corporation, headquartered in Tokyo, Japan, is the world's leading expert in industrial automation. As a corporation we are more than 20.000 people around the world, and we have a strong global presence. We support our demanding customers with high quality products and solutions in order to have an advantage in competition. We are growing in line with our long-term strategy, which is why we are always looking for team players.
Global IT sees itself as an internal Service Provider for the development and operation of leading solutions that make our company successful. The global Zendesk Project Team is responsible for designing and implementing the application for SMC's inside sales organizations. We work closely with the inside support teams in our sales offices to develop the best possible solution and take their requirements optimally into account.
To strengthen our Global IT team, we are looking for you to join us as a highly motivated
Implement sub-projects focusing on migrating individual Zendesk systems to the global platform. These migrations require analysis and harmonization's of Inside Sales Support workflows and processes, so you will align them together with the business organizations. After that it is your responsibility to map them for the respective brand in the system.
To be successful in your projects, you actively participate in the project team and interact with other team members such as customers (SMC subsidiaries), Zendesk Professional Services and team members from implementation partners.
This role requires regular global travel, while generally allowing for a mixed work model, with work from home and/or from one of our subsidiaries.
- 2+ years of relevant experience in project management
- A proven track record of managing projects
- Good experience in Inside Sales Support workflows and processes, preferably in the Manufacturing Industry
- Key IT user skills (MS Office suite, ERP and CRM systems)
- Fluency in English (full working proficiency), any other language is a plus
We offer you
A unique career opportunity in a newly built Business-IT Team, part of the global IT operations of a global, innovative and very successful company. Take your chance if you are a self-motivated person who knows how to deal with self-responsibility. You will be collaborating internationally in an open and solution-oriented corporate culture and working with state-of-the art technology in a dynamic and motivated team. To ensure your success, a training and professional career plan adapted to you, will be set up and continuously followed up.
You will fit with us if you
We are addressing professionals with an independent and reliable work attitude. Our organization model requires respect for other cultures as well as a proven interest in travel. Trustworthiness and loyalty are inevitable, since the global team doesn't meet on a personal basis regularly. As a person, you are open-minded and you see change as an opportunity. Since customer orientation is one of our company's key goals, it should be one of yours too.
Have we aroused your interest?
We are looking forward to receiving your application!
Patrizia Eberhart, Team Leader - Business Systems - Global IT