Internship in Customer Service and Administrative Support

Our client, a global leader in the healthcare industry, specializes in delivering high-quality products and services to customers worldwide. With a commitment to innovation and customer satisfaction, our client continues to grow and offer exceptional solutions to pharmacies, drugstores, and field forces. We are currently seeking a Customer Service and Administrative Support Specialist to join their team in Zug.

Your tasks

• Customer Service Management:
  • Handle customer inquiries (phone/email) from pharmacies, drugstores, and field forces
  • Process customer orders and ensure timely delivery in collaboration with logistics.
  • Manage EDI order systems and resolve delivery issues
  • Process customer complaints and forward to relevant departments
  • Document communications in CRM and SAP systems
  • Generate credit notes and archive business transactions
• Key Performance Indicators (KPIs) and Reporting:
  • Collaborate on customer service KPIs like order availability and on-time delivery
• Compliance and Documentation:
  • Manage GMP-related documentation
  • Ensure compliance for sample requests from doctors
• Special Projects and Administrative Support:
  • Assist with onboarding new hires and administrative tasks like ordering office supplies and business cards
  • Maintain employee lists and mail distribution lists
  • Support sales communications
  • support invoice management

Your Profile

• You are a student or are looking for a first working experience
• Willing to gain experience in customer service, preferably in the healthcare or pharmaceutical industry
• Excellent organizational skills and attention to detail
• Strong communication skills in both written and verbal English, German and French
• Ability to handle multiple tasks and priorities in a fast-paced environment
• A proactive approach to problem-solving and process optimization

Why Join Our Client: This is an exciting opportunity to work for a globally recognized company where you will be part of a dynamic and supportive team. Our client offers a collaborative work environment and the chance to make an impact in a rapidly evolving industry.

Your application Please apply online. For more information about the position, feel free to contact your Gi consultant: Marta Castellano, MSc Biochemistry (marta.castellano@gigroup.com; +41 76 342 57 90).