Technical Service Manager (m/f/d) (80 - 100%)

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Are you passionate about investigating technical complex cases, from conducting current state analyses to implementing improvements? Then we have a great opportunity for you! As a Technical Service Manager, you will be a vital member of the Global Technical Service team in Service Division located in Baden / Switzerland. Reporting to the Team Manager Technical Service, you will manage medium-complexity consulting assignments. In addition, you will develop and enhance products and services, and support in sales, product & contract management activities ensuring value add to our customers. Come join us.

Your responsibilities:

• Ensuring fast and efficient resolution of product issues by identifying well-judged technical solutions in collaboration with product representatives and external partners.
• Settling commercial warranty and goodwill cases while considering long-term customer relationships and company interests, as well as monitoring associated costs.
• Conducting risk and opportunity analyses, proposing, and initiating actions to mitigate and control risks, as well as activities to capitalize on business opportunities.
• Building strong relationships to facilitate the exchange of technical knowledge and best practices.
• Negotiating contracts to win consulting assignments and providing technical assistance and guidance to the sales team.
• Aiding the development of processes and tools, ensuring compliance with regulations and contracts, and investigating inefficiencies and areas for improvement.
• Coaching and developing consultants to deliver assignments with a focus on operational execution and excellence.
• Travelling globally by request (around 25%).

Your background:

• Bachelor’s degree or higher degree in Mechanical or Mechatronics Engineering.
• Good knowledge of relevant products and applications as well as customer requirements in the turbocharger market.
• Preferably more than 2 years of experience in technical customer consulting and long-term willingness to acquire experience and knowhow in the turbocharging business.
• Conflict and project management skills complemented by a proven track record in conducting customer negotiations is beneficial.
• A strong focus on safe work practices and dedication to following all relevant workplace safety guidelines.
• Knowledge of field bus systems, especially with CAN
• A high level of self-motivation, curiosity, and a desire to learn about new technologies.
• Demonstrated management capabilities, with a collaborative, solution-focused approach, and strong written and spoken communication skills.
• Strong command of English, both written and spoken; additional languages desirable.

Your benefits:

• Attractive compensation & benefits.
• Flexible working models.
• Canteen.
• Childcare.
• Attractive holiday plans.
• Employee Assistance Program.

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.

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