CUSTOMER SERVICE MANAGER AFRICA (100 %)

We are a dynamic, fast-growing family business and one of the leading mid-sized fragrance houses. Our diversity is reflected in our highly international customer base as well as in our team-oriented and motivated colleagues. Our success is not only due to our creative capabilities but also to our unique and sustainable quality, as well as our responsible approach to external partners and employees. In our exceptional company building, which operates in a climate-neutral manner, you will find not only studio-like creative laboratories and offices but also state-of-the-art industrial production facilities.

As part of our continued expansion, based on our corporate strategy of sustainable, responsible, qualitative, and quantitative growth, we are filling the position at our headquarters in Dietlikon, close to Zurich in Switzerland:

JOB SUMMARY

For this supporting role, we are looking for a proactive acting and culturally aware Customer Service Manager to join our African sales team. You will be the vital link between our clients and sales team, ensuring seamless communication, order efficiency, and high customer satisfaction.

YOUR RESPONSIBILITES

• Support the sales team to address client needs and identify upselling opportunities
• Manage customer inquiries (email/phone) in French and English ensuring timely and accurate responses
• Handle routine sample requests and offers
• Process orders, track shipments, and coordinate logistics for African clients
• Manage communication with the forwarders and the bank. (e.g. Letter of credit)
• Resolve logistics challenges and customer complaints, escalating complex cases when necessary
• Maintain and update customer records in our Project management tool
• Oversee Proforma Invoices, monitoring order status and ensure transparency for entire sales team

WHAT WE EXPECT

• Commercial qualification, Swiss Commercial apprenticeship, or bachelor’s degree in business or economics or related field
• 5 years of international experience in a customer service role (B2B) preferably for African markets
• Solid understanding of international trade and logistics processes
• Fluency in Englisch, French, Arabic. German is a plus
• Excellent communication, cultural sensitivity and ability to work in a multicultural environment
• Empathic, problem solving, and friendly personality
• Reliable and flexible with a good team spirit
• Strong user skills in Microsoft Office Suite

WHAT WE OFFER

• Comprehensive onboarding by our experienced sales team with deep and diverse knowledge
• Competitive salary and comprehensive benefits
• Collaborative, international work environment
• Flexible work arrangements (hybrid options, if applicable)
• A family-oriented culture, low employee turnover, almost a hundred-year history, and a young, motivated team
• An international and multicultural environment with development centres in Switzerland, France, and Malaysia, as well as various sales offices worldwide
• A work environment in one of the most modern and inspiring buildings in our industry, with various attractive benefits that contribute to an optimal work-life balance

We look forward to receiving your application together with your salary expectations to jobs@luzi.com

if you have any questions, feel free to reach out.