Customer Service Specialist (Luxury) (m/w) 80 - 100%

Career Level: Entry Level

Workload: 80–100%

Start Date & Duration: Immediate start for approx. 2–3 weeks, with option for extension

Location: Grenchen (SO) or Zurich (ZH), Switzerland

Project ID: A202652543 (please always quote when applying)

If you are looking to apply your skills while further developing your professional experience, we look forward to receiving your application.

On behalf of our client, a long-established Swiss luxury watch brand, we are currently seeking a cheerful individual with experience in handling the current high volume of orders for their existing products.

If you’d like to put your experience to good use whilst developing your professional skills, apply now!

What you will be doing:

• Processing incoming customer enquiries (‘leads’) and making initial contact
• Maintaining and entering customer data into the CRM system (e.g. Salesforce)
• Processing and documenting deposit payments using internal tools
• Responding to customer enquiries by email using predefined templates

What you should bring:

• Experience in the hospitality, customer service or call centre sector (ideally in the luxury sector)
• Proficiency in standard MS Office applications
• A structured, meticulous approach to work and confidence in using digital tools (e.g. CRM systems)
• Very good English required; German or French would be an advantage

What we offer:

• Opportunity to work on exciting projects
• Access to a wide range of training opportunities through our e-Academy

Interested?

Please send us your complete application documents (CV, references, certificates) quoting the reference number A202652543 via email or alternatively use the online application form on our website.

Any questions?

univativ Schweiz AG

Anna Ioannidou, HR-Assistant

Mobile: 078 222 50 83

www.univativ.ch