Supply Chain Operations Specialist

Tasks & Responsibilities:
• Order Management and Monitoring: Monitor and execute transactions in SAP S/4HANA and Fiori Apps related to global order management processes to ensure accuracy and efficiency, focusing on third-party customer processes. Coordinate order related activities to ensure alignment with critical deadlines.
• Customer and Supplier Support: Act as the single point of contact (SPOC) for third-party customers and other stakeholders involved in the ordering process. Collaborate with internal stakeholders to swiftly resolve complex inquiries and ensure business continuity. Engage with third-party customers to effectively address and resolve their inquiries, requests, and concerns in a professional and timely manner.
• Exception Handling and Compliance: Provide robust exception handling, offering guidance to third-party customers for manual, country-specific steps required for import and customs clearance. Ensure global compliance with import/export regulations, trade management guidelines while aligning with company policies and legal standards. Analyze and handle various exceptions such as specific shipping instructions, quality and logistics complaints, general shipment issues and the monitoring of data logger reports.
• Regulatory Compliance and Documentation: Ensure daily processes comply with regulatory requirements and support audit-readiness through detailed record management. Maintain and update end-to-end process documentation, including working instructions and internal procedures.
• Data Analysis and Reporting: Generate and analyze regular SAP GUI and and Fiori reports to provide actionable insights for internal stakeholders, external vendors, and customers.

Must Haves:
• Basic education in a commercial or technical sector with additional studies in supply chain management or import/export or related fields.
• (KV) Lehre: at least 3-5 years of relevant working experience after apprenticeship required (as of 10 years overqualified) 
•Proven experience in order management processes, logistics, and supply chain operations. Experience in a Life Sciences company (ie.: Pharmaceuticals, Diagnostics, Medical Devices) is a plus.
• Familiarity with regulatory compliance requirements and processes. (For example: legal papers and regulatory documents ) 
• Accuracy and attention to detail, especially when managing time-sensitive financial bookings. 
• Experience with and knowledge of SAP SD & MM as well as analysis tools (e.g., Excel, gSheets, etc.).
• Effective communication skills to handle customer and supplier interactions.
• Fluency in both German and English, complemented by excellent organizational, multitasking, and teamwork abilities, and an open-minded approach to new methods.


Nice to haves:
• SAP, similar systems

Don't miss this great opportunity and apply today!