Sales Support Specialist - Customer Support (m/f/d) (80-100%)

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

In this role you will be responsible for order processing, in the spare parts department / Service division based in Baden, Switzerland, ensuring a fast and smooth order fulfillment. This role reports to the Head of Order Fulfillment & Project Management.

Your Responsibilities:

• International service center support, including oral and written communication in English and German (ideally also in other foreign languages), German is a must requirement
• Technical and commercial order processing in the IT processing system (SAP)
• Preparation and follow-up of quotations
• Processing of e-business transactions (purchase orders, order confirmations, and invoices)
• Organization and coordination with logistics and workshop regarding the completion of materials to be delivered
• Creation of export and transit documents in the electronic customs processing system (SAP GTS)
• Provision of shipping documents and assignment of transport orders to freight forwarders
• Invoicing of shipments and creation of credit/debit notes
• Monitoring of accounts receivable and supporting accounting with dunning processes
• Handling of letters of credit in cooperation with the finance department
• Processing of customer complaints, freight forwarder claims, and insurance cases (transport damage, loss of shipments, delays, etc.)
• Organization and monitoring of return shipments
• Independent process controlling (monitoring packing hall inventory, invoicing of deliveries, missing parts, accounts receivable, return processing time, etc.)
• Ensuring continuous process improvement
• On-call duty (approx. 6 times per year, each for 1 week, 24/7 availability

Your Background:

• Commercial or technical apprenticeship with additional training in a commercial field
• Several years of professional experience
• Interest in technology, particularly in turbochargers
• Fluent English and German
• Good Knowledge of SAP (SD-Module) and MS-Office
• Excellent planning and organizational skills
• Sense of responsibility and commitment
• Communication skills and customer orientation
• Flexibility and ability to work in a team
• Willing to perform emergency service according to the operation schedule

Your Benefits:

• Canteen
• Childcare
• Modern office, smart working
• Flexible working model
• Attractive holiday plan
• Employee assistance program

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.

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Job Family Group:

Marketing, Sales, Product Management