Customer Success Manager (w/m/d) 100%

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We’re growing fast – and we’re hiring! 

We are seeking for a tech savvy, self-driven ambitious talent, who is responsible for building and maintaining relationships with our Enterprise Customers, ensuring that they are successful in using our product as soon as possible.

This exciting role includes providing training, support, and guidance as needed, as well as identifying and addressing any potential issues.

You are also responsible for upselling and cross-selling our products and services, generating referrals and owning the customer throughout the renewal process.

This role is based at our beautiful, redesigned Headquarter in Zürich- West.

Your responsibilities

• Build and maintain relationships with customers

• Provide training and support on our products and services

• Identify and address potential issues

• Upsell and cross-sell our products and services

• Generate referrals

• Stay up-to-date on industry trends, best practices and all the latest Nimbus features

• Participate in product development and roadmap discussions

• Work with other departments to ensure that customer needs are met

• Act as the customers‘ single point of contact for any questions towards Luware

• Take on the role of Escalation Manager for customers and ensure swift resolution

• Work with customers through their renewal to keep churn low

Your skills

• Tech-savvy personality who is excited by new technology

• 1- 2 years of experience in Customer Success/Engineeringare essential

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Very nice to have (but not must) is MS-Teams fundamentals

• Fluent- very good English and German/Swiss-German (native level) language skills are mandatory

• Passion for training and providing customer resolutions

• Self-driven, ambitious person who takes responsibility

• Drive continuous improvement within the company

Our offer

• The opportunity to work closely with top-level leadership in a high-impact role

• A fast-paced, international, and collaborative work environment

• A challenging and diverse role with high autonomy 

• A motivating and supportive team culture where your ideas matter 

• Excellent opportunities for personal and professional growth 

• Regular team events and the chance to work from another Luware office for up to a month through our exchange program 

Join a collegial, international environment where a fresh, dynamic, and open culture awaits you. Let yourself be inspired by the unique Luware spirit! 

Ready to unleash your full potential? If this speaks to you, don’t hesitate upload yourCV spontaneously for an initial review. We’re just a click away! 

We can't wait to get to know you!

We will only consider candidates who apply directly to us for this position. We do not process applications or enquiries from recruitment agencies. Thank you for your understanding.