AI Transformation Lead (w/m/d) 100% Zürich Headquarter

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements.

We’re growing fast – and we’re hiring!

We are seeking an experienced and proactive, qualified candidate to drive group-wide adoption of Microsoft Copilot and other AI tools, ensuring we stay at the forefront of AI-driven productivity. 

This role, based at our Headquarter in Zürich- West- startdate as soon as possible, is critical in helping all internal teams unlock efficiency potential, enhance decision-making, and embed AI into daily workflows.

You will focus on identifying impactful use cases, embedding AI into how we work, train internal teams, and helping us become a Customer Zero reference for Microsoft.

Your responsibilities

• Champion AI usage: Promote awareness and enthusiasm for AI use in everyday use cases across departments  
• Use Case Development: Collaborate with departments to identify, document, and implement high-impact AI use cases across the our organization
• Training and Enablement: Design and deliver onboarding, workshops, and hands-on training sessions tailored to various teams and roles 
• Change Management: Lead internal communication and support efforts to guide teams through the cultural and operational shift toward AI adoption
• Governance and Best Practices: Ensure responsible use of AI aligned with company policies, data security, and compliance standards 
• Metrics and Reporting: Track adoption rates, gather feedback, and report on AI usage impact across the organization 
• Liaison with Microsoft: Stay up to date with new Copilot features and updates; share insights and feedback with Microsoft as needed 

What we are looking for

• Proven experience in change management, digital transformation, or technology adoption roles 
• Strong understanding of Microsoft 365 ecosystem and Microsoft’s AI stack 
• Experience in designing and implementing use cases with Microsoft Copilot 
• Experience designing and delivering training or enablement programs 
• Excellent communication and stakeholder management skills 
• Ability to translate technical AI capabilities into business value 
• Comfortable working across technical and non-technical teams 
• Familiarity with AI governance, data privacy, and ethical use principles is a plus 

Nice to Have 

• Certification in Change Management, Microsoft 365, or related programs 
• Experience working in SaaS, professional services, or enterprise environments 
• Background in IT, or related roles with a focus on technology enablement 

Our offer

• The opportunity to work closely with top-level leadership in a high-impact role
• A fast-paced, international, and collaborative work environment
• A challenging and diverse role with high autonomy
• A motivating and supportive team culture where your ideas matter
• Excellent opportunities for personal and professional growth
• Regular team events and the chance to work from another Luware office for up to a month through our exchange program

You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you!

Do you feel addressed and are you ready to finally unleash your full potential?

Then upload your CV spontaneously for an initial review- we are just a click away!

We are very looking forward to getting to know you!

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed.

Thank you for your understanding.