Customer Service Coordinator Export

The L’OCCITANE Group is a leading international manufacturer and retailer of premium and sustainable beauty and wellness products. The Group operates in 90 countries worldwide and has 3,000 retail outlets, including over 1,300 of its own stores. Within its portfolio of premium beauty brands that champion organic and natural ingredients are: L’OCCITANE en Provence, Melvita, Erborian, L’OCCITANE au Brésil, LimeLife by Alcone, ELEMIS, Sol de Janeiro and Vranjes Firenze.

With its nature-positive vision and entrepreneurial ethos, L’OCCITANE Group is committed to investing in communities, biodiversity, reducing waste and to finding sustainable solutions to create a better and healthier planet. The mission statement of the Group is: With empowerment we positively impact people and regenerate nature.

L’OCCITANE is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labour protection. All employees at L’OCCITANE must therefore implement the company’s mission and integrate the social, environmental, economic and legal effects of their actions in their day-to-day job. In practice, this means that any employee at L’OCCITANE shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees. The L'OCCITANE Group is a certified B CorporationTM.

Mission & Context : 

As a Customer Service Coordinator Export, you will serve as the central resource for all communications between the sales force, operations, and clients. Your mission is to deliver best-in-class service through comprehensive support across order management, proactive analysis, and operational coordination.

Location : Plan-les-Ouates (near Geneva)

Reporting to : Head of Supply Chain Travel Retail EMEAA, Export & Hospitality 

Key Responsibilities : 

• Manage sell-in processes: order entry, delivery follow-up, out-of-stock situations, and FIFO prioritization
• Monitor performance vs budget and raise alerts to the sales team
• Handle customer credit and debit notes
• Ensure timely and complete ordering of new product launches
• Minimize excess inventory
• Provide customer service support to sales and marketing teams: order tracking, shipping information, special requests
• Liaise with supply chain teams to ensure product availability and order fulfillment
• Build strong, client-centric relationships with internal and external stakeholders
• Maintain client master data and back-up colleagues on other business units (hospitality, travel retail etc.)
• Continuous Improvement & Projects : 
  • Drive implementation of new processes that add value to the supply chain and enhance client satisfaction
  • Contribute to Group sustainability commitments by initiating projects with positive environmental impact (e.g., order profile optimization, zero air freight options)
  • Track progress, implement reporting tools, and communicate effectively on initiatives

How you can fit : 

• 2-3 years in a similar role, ideally in an international environment
• Languages: Fluent in French and English, Spanish is a plus
• Proficient in Microsoft Office (especially Excel – advanced level), SAP or similar ERP systems; experience with data visualization tools is a plus
• Ability to challenge the status quo and improve existing processes
• Comfortable with systems and reporting with strong analytical skills
• Strong attention to details
• Excellent communication and collaboration skills
• High energy, resilience, curiosity, and a strong customer service mindset. 

Permanent contract (full-time position)

Starting date : asap