Product Manager (f/m/d) 100%- Saas Contact Center Solution

Founded in 2010, Luware is a leading SaaS provider specializing in innovative contact center and conversation recording solutions. Our Microsoft-certified solutions are designed to streamline customer interactions. We're committed to innovation and growth, fostering a culture that embraces agile methodologies and flexible work arrangements. 

We’re growing fast – and we’re hiring! 

As Product Manager, you oversee a strategic product area from discovery through delivery to ensure alignment with customer needs, market opportunities, and business objectives.  

You are accountable for maximizing customer and business value by continuously monitoring, analyzing, and optimizing product performance. 

Your key responsibilities include defining the product vision and roadmap, prioritizing and managing the product backlog, engaging with customers and stakeholders, and shaping feature sets based on market needs, customer feedback, and strategic objectives. You work directly with product engineering teams to ensure successful delivery while balancing customer, business, and technical considerations. 

For this exceptionally exciting role, we are looking for an experienced and personable individual to join us as soon as possible, providing dedicated support to our team at our headquarters in Zurich- West.

What you’ll be doing

• Own a strategic product pillar, defining its vision, roadmap, priorities, and contribution to Luware’s overall product strategy 

• Drive product discovery by engaging with customers, partners, resellers, and internal stakeholders to identify needs, opportunities, and feedback 

• Define, prioritize, and maintain a product backlog that balances customer value, business objectives, market opportunities, and technical considerations 

• Lead requirements engineering, including gathering, elaborating, validating, and translating requirements into clear epics, features, and defect descriptions 

• Act as the primary interface between stakeholders and product engineering team, ensuring alignment between strategy, expectations, and execution 

• Collaborate closely with engineers, architects, designers, and other product managers to deliver high-quality products, features, and enhancements 

• Communicate product strategy, progress, decisions, and outcomes clearly to ensure transparency and stakeholder alignment 

• Monitor product adoption, customer satisfaction, and business outcomes to continuously improve product success 

What we are looking for

• Proven experience as a Product Manager or a Product Leadership role (Mid- Senior) in a SaaS Company, highly preferred within Unified Communications 

• Excellent communication skills across diverse stakeholders, from C-level executives to technical users and agents 

• Collaborative mindset with the ability to facilitate solution design within teams 

• Creative problem-solving and team-oriented approach 

• Broad business acumen with strong industry and market knowledge 

• Strong awareness of market trends and customer needs 

• Analytical, proactive, and forward-thinking mindset 

• High curiosity and creativity combined with structured, analytical thinking 

• Strong product and technology expertise 

• Deep understanding of the value and benefits delivered by products and services to customers 

• Ability to plan, delegate, and oversee work across development teams 

• Ensure execution in line with defined processes and best practices 

• Incorporate cross-functional needs and ideas into product development 

• Strong knowledge and hands-on experience with Scrum and Scrum@ Scale 

Our offer

• A fast-paced, international, and collaborative work environment
• A challenging and diverse role with high autonomy
• A motivating and supportive team culture where your ideas matter
• Excellent opportunities for personal and professional growth
• Regular team events and the chance to work from another Luware office for up to a month through our exchange program

You can expect a genuinely collegial, international environment and a fresh, dynamic, open corporate culture - let the Luware spirit convince you!

Do you feel addressed and are you ready to finally unleash your full potential?

Then upload your CV spontaneously for an initial review- we are just a click away!

We are very looking forward to getting to know you!

We will only consider candidates who apply directly for this position. Applications or inquiries from recruitment agencies will not be processed. Thank you for your understanding