CX Researcher

As a CX Researcher, you help Migros Online build a deep understanding of its customers and turn insights into strategic direction. You combine research, data, and AI-driven capabilities to uncover what drives customer behaviour, working closely with Product Managers, Data Analysts, and Designers to answer what customers need and how we can improve their everyday lives.

• Plan and conduct customer research with a strategic focus
• Identify customer needs, motivations, and pain points
• Combine insights from different sources (research, data, feedback, market trends) and put them into clear, actionable input for Product Areas
• Improve how insights are stored, tagged, and made accessible
• Experiment with new AI-supported ways of working and scale what works
• Actively shape prioritisation, product decisions, and product area strategy, and present insights clearly to teams and leadership

• Education: Completed degree (university / university of applied science / higher technical college)
• Specialization: Psychology, Marketing, Economics, Communications or similar
• Experience: 3+ years of experience in CX research would be ideal
• Solid synthesis skills: you can pull together signals from different sources and make a coherent, useful picture out of them
• A genuine passion for AI in research: you've been experimenting, you have a point of view, and you want to go further
• Strong experience in customer research, ideally in a product organization
• Solid synthesis skills: you can pull together signals from different sources and make a coherent, useful picture out of them
• A natural ease working across teams: you know how to make conversations with PMs, analysts, and designers productive
• A proactive approach: you find the most impactful work and drive it forward independently
• German (B2)
• French (ADVANTAGEOUS)
• English (B2)

• Central working location: Offices close to the train station, in the center of Zurich
• Maternity/paternity leave: 18-week maternity leave paid at 100% and 4-week paternity leave paid at 100%
• Mobile phone subscription: Cell phone subscription at attractive rates
• Cumulus points: Benefit from additional Cumulus points
• Employee offers: Various offers at attractive rates: Migros Online delivery subscription, Migros Bank, Migrol, Mobility, Axa Winterthur, etc
• Individual continuing training: We value your development and participate in your growth and offer a budget for it
• Informal culture: We stand for respectful cooperation on the same level
• Personal responsibility & freedom: We value direct communication and involve our employees in the decision-making process

Only online applications can be accepted on the applications portal.

• Pre-selection of applications
• Interview with HR & specialist department
• Technical interview with case presentation
• Getting to know the team
• Offer & issuance of the contract (digital)

Contact
Ms. Katharina Höttermann
Talent Acquisition Partner

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