Customer Service Specialist (m/f/d)

MF Group is a subsidiary of Riverty and part of the Bertelsmann Group. Around 120 employees work across two locations in Switzerland to make invoice-based purchasing with flexible installment payments even simpler and safer for Swiss retailers. As a leading Swiss provider, we are a key partner for the retail sector, combining credit checks, fraud prevention, invoicing, and pre-financing into a comprehensive end?to?end solution.

In addition to our straightforward invoice payment solutions—both online and in?store—we offer private customers flexible cash loans. We also issue a variety of payment cards. Our strength lies in managing complex projects where multiple sales channels and payment methods interact seamlessly. We work with nearly all major brick?and?mortar and online retailers in Switzerland, actively shaping the future of payments.

We are looking for a 

Customer Service Specialist (m/f/d)
(unlimited, full-time) Join our team at our location in Chiasso - flexible working conditions available 

Your Responsibilities

In this role, you will be responsible for the following tasks:

• Handling customer inquiries via phone and email
• Independently managing operational tasks related to account maintenance
• Managing and processing credit card requests
• Reviewing and supporting customers in cases of credit denial

Your Profile

We are looking for proactive individuals who enjoy interacting with people and working with numbers. We also expect the following qualifications:

• Commercial training or equivalent
• Native Italian speaker or excellent spoken and written Italian
• Excellent spoken and written French (mandatory)
• Good knowledge of German and experience in customer service are considered a plus

We are seeking team members who are motivated and eager to contribute to the continued growth of our business. Our employees are one of the key factors in our success. That's why teamwork and social skills are just as important to us as a good sense of humor and a healthy dose of pragmatism. You can expect a dynamic and international work environment. Above-average working conditions and a modern infrastructure complete our attractive offer.

Company: MF Group AG | Job ID: 285448

Your benefits:

• Central location
• Lunch Check & Reka Money
• Floating working hours
• Bright, modern offices
• Exciting evironmant
• Young Team
• Fleet discount
• 40 hours week