IT Onsite Support Specialist

Rothschild & Co

Rothschild & Co is one of the world's largest independent financial advisory groups. We offer a distinct perspective that makes a meaningful difference to our clients’ business and wealth.

With a team of 4,600 talented financial services specialists on the ground in 40 countries across the world, we provide independent advice on M&A, strategy and financing, as well as investment and wealth management solutions to large institutions, families, individuals and governments. As a family-controlled business that has been at the centre of the world’s financial markets for over 200 years, we can rely on an unrivalled network of specialists and are known for our track-record of outstanding execution in financial services.

Rothschild & Co Wealth Management

For over 200 years, Rothschild & Co’s freedom to offer objective advice and our commitment to personal service have combined to shape and grow our private clients’ wealth, building value for generations. Our dynamic growth and ambitious targets in relation to quality, innovation and reliability have created a need for the role.

Overview of Role

Rothschild & Co as an organisation requires a high quality and responsive IT service for busy professionals. The organisation is committed to excellence and discretion in the services provided to its clients and needs similarly high standards in support of its own staff. Rothschild & Co is building a strong IT Service Management team to support the business in its ambitious strategic objectives.

The successful candidate will have a varied and hands-on role working as part of the IT Services Team. This covers a wide range of topics such as support and continuous improvements to our workplace infrastructure in collaboration with the Service Provider, support of our Traders and their trading systems, onsite support of Bank staff, leading projects in our Workplace environment and other Infrastructure areas. Given the nature of the role and its close interaction with internal stakeholders, the position is fully on-site.

As part of a small team, it is important that the candidate is service oriented, technically strong, thinks flexibly, takes ownership, communicates well and is an excellent team player.

Key Responsibilities

The ideal candidate is structured, customer-oriented, able to work independently and skilled in solving technical challenges.

• Workplace – Collaborate with other team members and service provider to resolve complex technical problems on our workplace infrastructure
• HW management – Responsible for the hardware stock management and the joiner and leaver process by moving hardware and peripherals
• Mobile device management – Responsible for device, contract, billing and application support
• Team Tasks – Collaborate with other team members and deputize them. Show flexibility to take over task from colleagues when necessary
• Onsite Support – Respond to client requests for technical assistance via phone, ticketing tool, email and in-person, troubleshoot technical issues and provide first-line support

Education and Qualifications

• Completed apprenticeship or degree, alternatively equivalent professional experience 

Experience, Skills and Competencies Required

• IT supporter background and Service Delivery mentality with real attention to quality and excellence in all areas
• Flexible individual who can work on different topics and is willing to learn
• Strong technical understanding in the areas of end user computing and IT Infrastructure
• Good written and spoken communication skills in English and German
• Strong team player with an ability to establish and maintain a high level of trust and confidence amongst peers and colleagues
• Experience of working with external service providers 

Benefits

• Rothschild & Co is committed to safeguarding and enhancing the health and wellbeing of all its employees. To support this, Rothschild & Co provides all employees with a range of healthcare services and benefits that aim to support their overall wellbeing
• We are conducive to creating a working environment and culture where people can succeed
• We provide a variety of inhouse trainings, as well as tuition assistance for further education and training courses

If you are curious to learn more about us and have valuable experiences in a similar role, then please submit your CV through our recruitment tool.