JobdescriptionAre you looking for an exciting new challenge in a dynamic environment? We are looking for a dedicated and detail-oriented Customer Service Representative (m/f/d) who is looking forward to being the main point of contact for our regional sales managers and customers and providing outstanding customer service.
You will have the opportunity to use your organizational and communication skills to help build and maintain key customer relationships. You will work closely with our management team, sales managers and customer service representatives to ensure that all customer inquiries are dealt with efficiently and effectively.
If you're a customer service talent ready to roll up your sleeves and dive into a fast-paced work environment, we'd love to hear from you. Please note that we look forward to hiring quickly, so don't delay and apply today!
Customer Service Account Coordinator 100%
- Act as main point of contact for Regional Sales Managers and customers requesting relevant sales information and support for their territories
- Handle incoming and outgoing communications with customers via phone & email in a swift and effective way
- Manage the Salesforce tool to ensure accurate recording of customer account data
Provide pro forma, sales and freight quotations and enter customer orders for Regional Sales Managers and customers - Release purchased equipment from EU warehouses and coordinate with freight carriers
- Upload completed orders into True's system (MaxxVault)
- Establish and maintain good working relationships with customer accounts and Regional Sales Managers
- Coordinate all shipment requests from customers and Regional Sales managers concerning available POS material
- Trouble shoot and provide resolutions for unsuccessful deliveries, transport damages, warranty issue etc
- Follow up on delinquent report on unpaid invoices
- Other Duties as Requested
Functie-eisenWe are looking for someone who has certain core competencies. Here are the skills you need to be successful in this role:
- Professional, friendly & personal communication skills (both verbally and in writing)
- Fluent in Spanish and English
- Service orientated with high customer service focus
- Well developed organizational and planning skills
- Great attention to details
- Initiative driven & service minded
- Reliable and honest
- Stress tolerant
You should also have experience with Salesforce and other relevant tools. If you think you're the right person for this role, we'd love to hear from you!
Sara Ramadani