To strengthen our marketing & sales division, we are looking for an experienced person at the Solothurn location as
Customer Experience Manager | 80 - 100%
Ref. No. 6964
Location: Solothurn | Hybrid
Support us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases.
Your main tasks
- Collaborating with global and cross-functional teams, such as marketing, sales, software developers and the customer service team, to align customer experience efforts with business goals and objectives
- Training staff on customer-centric approaches, best practices and customer service technology throughout the global organizations
- Supporting and further development of Customer Experience processes and technology already implemented (lifecycle management)
- Evaluating, discussing and documenting of global processes and requirements
- Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and customer service performance, providing regular reports and insights to senior management and stakeholders
- Participation in global Customer Experience projects, including responsibility for subprojects
Your profile
- Higher education in Business and/or Computer Science
- Fluent in written and spoken English
- At least 4 years of experience (ideally within a global customer experience team, working with CX technologies like CRM software or contact center solutions)
- Strategic thinking capabilities and the ability to translate insights into actionable plans and processes
- Strong analytical skills with a structured and creative approach to problem solving
- Resilient, flexible and able to thrive in a fast-paced environment, working on multiple projects simultaneously
- Ability to work collaboratively in cross-functional teams across both technical and commercial disciplines
- Strong communication and influencing skills
Ypsomed - making the treatment of chronic diseases possible
More than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life.
Contact
Alain Rusconi
Human Resources Expert Recruiting
+41 (0) 34 424 28 64
Your future place of work
Solothurn
Solothurn