5 days ago

Desktop Support Analyst

Harvey Nash AG

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Desktop Support Analyst

For our client in Basel we are looking for a Desktop Support Analyst for a 7-month contract.

Duration; 03/04/2018 till 31/10/2018

Location: Basel

Workload: 100%

About the role:

We are for additional 2nd level laboratory system supporters in the team.

Tasks & Responsibilities:
- Migration of current GMP Manufacturing IT Systems from current windows policies to new pre-defined policies
- Testing the system after migration
- In case tests are not successful, root cause analysis and resolution are also in scope of this position

Must Haves:
* 5 to 7 years of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory experience as 2nd level support)
* 5 to 7 years of experience with business processes in the manufacturing and laboratory environment
* Validation experience with working in a project environment and in Informatics Service Support and Service Delivery (experience with ITIL)
* Previous experience in system installation and maintenance of operation systems, hardware and peripheral devices e.g. bar code scanner, printer etc.
* Technical experience in manufacturing and laboratory systems
* Strong technical skills in different operating systems
* Windows 2003/2008/2012
* Windows 7
* Windows XP
* Excellent communication skills, fluent in German and English (German is a must have, therefore CVs in German are accepted)
* Service oriented attitude, being able to communicate with our customers

Nice to Haves:
+++ GxP certification
+++ CSV (at least CSV knowledge, ideally 2-3 years of experience)

For further details please contact Beata Arciszewska:
email: beata.arciszewska@harveynash.com
tel: +41435088640

Harvey Nash AG
Beata Arciszewska
+41 44 296 8844