Are you passionate about providing high-standard ICT support?
Are you a proactive and communicative team player with the ability to explain technical concepts in simple terms? Are you ready to use your know-how and solution-oriented thinking to make a difference?
If this sounds like you, then read on!
We are a successful medical communications agency with offices in Switzerland and the UK. We have a 20-year track record in providing a complete range of contemporary medical writing, event management and strategic business and marketing services to the pharmaceutical industry. We are looking for a solution-oriented
Supporter ICT-Services (100%)
to join our team in Switzerland. This is a fantastic opportunity to join a forward-thinking independent company with a culture that encourages and rewards initiative-taking, resourcefulness and enterprise. Our company ethos is driven by quality and trust. All our team members are highly valued and have an active role within the company.
RESPONSIBILITIES & OBJECTIVES
Respond to incoming support requests ensuring a positive end-user experience
Monitor and support existing ICT infrastructure and optimise internal ICT processes with focus on the effective use of Office 365 applications
Manage administration of the enterprise resource planning (ERP) system (Abacus)
Support IT projects, such as device management, application implementation and maintenance, and management of equipment for congresses and events
Create and maintain end-user training documentation for internal use and provide training to employees
Excellent customer service skills, with a focus on high quality
Education in IT and/or AV, with previous experience in a similar role and proven service and support expertise
Broad knowledge of Office 365, Exchange and SharePoint, preferably with Microsoft certification, experience with cloud technologies is beneficial
Good multimedia skills, plus experience with presentation and video conferencing technologies
Fluency in English and German, both written and spoken
Competitive remuneration package and performance-based annual bonus
30 days holiday
Open, supportive and dynamic environment
Excellent opportunities for training and personal development
If you are searching for a role where you can make a difference, then please send your CV and covering letter to Irene Boog, Associate Director, Human Resources, at email@example.com or call +41 41 379 79 06 for an informal discussion.
Applicants who apply to nspm directly will be given priority over those applying via a recruitment agency.