Boudry - Neuchatel
Long term contract role
Cognizant is currently looking for fluent French and English speaking IT Supporters for contract roles based in Boudry- Neuchatel area.
Ideally looking for candidates with a short notice period or immediate availability.
This is a long term contract. 12 months plus.
o End to End desktop/ printer/ mobile phone and laptop support (Hardware, software and logical changes) using Go to Assist tool.
o Install, upgrade, support and troubleshoot for Application software's/printers.
o Knowledge in Application packaging and Imaging
o Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
o Performs work in compliance within specified warranty requirements.
o Returns defective equipment/parts to maintenance inventory, documents customer repairs,
o Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
o Manage user accounts, permissions, email, Anti-virus, Patch Management, mobile devices management.
o Install, configure, and maintain network devices, equipment and devices.
o Perform troubleshooting for Network Related Issues & Desktop support.
o The person will also troubleshoot problem areas in person, by telephone, or via remote access.
o Ability to work independently and in a team environment.
o Expertise in application packaging
o Good communication skills
o Must be proactive and a quick learner
o Hands on Desktop/Laptop/ Mobile phones/ printer support experience
o 3 years plus working experience in a similar role in particular in the Support area
o Installation/ Uninstallation of approved software
o Co-ordination with respective vendor for any hardware changes
o Application packaging and Imaging
o Remote Desktop Support"
o Fluency in French a must
o Very good level of English a must