20 days ago

IT Supporter- French & English speaker


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IT Supporter- French & English speaker

IT Supporter
Boudry - Neuchatel
Long term contract role

Cognizant is currently looking for fluent French and English speaking  IT Supporters for contract roles based in Boudry- Neuchatel area.

Ideally looking for candidates with a short notice period or immediate availability.

This is a long term contract.  12 months plus.
Role :

o End to End desktop/ printer/ mobile phone and laptop support (Hardware, software and logical changes) using Go to Assist tool.
o Install, upgrade, support and troubleshoot for Application software's/printers.
o Knowledge in Application packaging and Imaging
o Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
o Performs work in compliance within specified warranty requirements.
o Returns defective equipment/parts to maintenance inventory, documents customer repairs,
o Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network.
o Manage user accounts, permissions, email, Anti-virus, Patch Management, mobile devices management.
o Install, configure, and maintain network devices, equipment and devices.
o Perform troubleshooting for Network Related Issues & Desktop support.
o The person will also troubleshoot problem areas in person, by telephone, or via remote access.
o Ability to work independently and in a team environment.
o Expertise in application packaging
o Good communication skills
o Must be proactive and a quick learner

Your background:

o Hands on  Desktop/Laptop/ Mobile phones/ printer support experience
o 3 years plus working experience in a similar role in particular in the Support area
o Installation/ Uninstallation of approved software
o Co-ordination with respective vendor for any hardware changes
o Application packaging and Imaging
o Remote Desktop Support"
o Fluency in French a must
o Very good level of English a must

About Cognizant

Cognizant (NASDAQ-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at http://www.cognizant.com/or follow us on Twitter:Cognizant.