24 days ago

Customer Care & Service Representative


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About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your career. Join us in our commitment to take healthcare Further, Together.

Customer Care & Service Representative



Our Swiss sales team builds strong and lasting business relationships with hospital staff, medical associations and opinion leaders, to achieve that goal. By demonstrating medical-technical expertise and partnering closely with physicians and research institutes, we drive innovation, transform technologies and help shape the industry.


We are looking for fulltime Customer Care/Service Representative. Are you customer focused and thrive by helping others? Then we are looking for you!

We offer you a position where you offer day-to-day support in Medtronic's Order-To-Cash processes (orders, disputes & credits, enquiries, returns, monitoring...) as well as Supply Chain processes through analytical and operational support.

We expect you to be able to provide a professional level of support to our customers, the back office and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies. You have the ability to monitor product, order & information flows. In this role you contribute to the company goals in the areas of customer satisfaction.

You manage all incoming calls (including orders) and incoming emails to Customer Care shared mailboxes. Furthermore, you are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements. You demonstrate proactive communication skills and you follow up with our customers in a highly customer focused manner.

Ihr Profil:


- Bachelor degree

- Fluent in German (ideally Swiss-German), French and English - spoken and written.

- At least 3 years of experience in a commercial or customer care environment

- System minded: MS package / SAP (R/3, FSCM, BW)

- Demonstrate or at least have the ability to learn fast on product knowledge, processes, organizations, tools quality & ethical standards

- Project Management

- Good knowledge of the local health care system is an advantage

To be successful in this role you need to have strong customer relationship buildings skills, be pro-active and show the ability to work independently as well in a team environment. Furthermore you combine good communication and problem-solving skills with a high degree of accuracy and always have the customer in mind.

As we are a sales organization and have direct contact with our customers, you need to be sales sensible, flexible in approach, and have a positive, upbeat and friendly personality. Customer insight always comes first. You dispose of good commercial communication, are stress resistant and able to prioritize.

Wir bieten:

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