Development and implementation of Office 365 operations and process framework in line with business requirements.
Provide management and oversight of Office 365 operations.
Provide operations view and expertise to Office 365 Engineering Teams following agile methodology to enable their services.
Manage Office 365 Core Platform operations with vendors and stakeholders.
Escalation with Microsoft technical account team.
Closely align with neighbouring functions on operational topics (AzureAD, Network, etc.).Vendor relationship and contract management, drive or contribute to RFIs/RFPs for services from external vendors.
Working closely with finance function in controlling service budget.
Provide adequate monitoring capabilities (health, performance, security).Devise Office365 reporting strategy to all stakeholders and implement.
Participate in Office365 Service Reviews.
Strong knowledge of cloud service delivery especially Office 365, service transition, as well as operations and design of IT system support.
Practical experience in running IT operations in larger enterprises and previous involvement in larger scale Office 365 projects.
Can deal with external vendor support organizations like Microsoft, Cognizant, TCS, as well as other internal support teams.
Can collaborate directly and efficiently with key IT service stakeholders and IT management.
Proven track record of service and customer orientation.
Ability to manage virtual and geographically dispersed teams and stakeholders.
Experience with IT Service Management tools and how they integrate into Service Delivery Management requirements.
Nice to have:
Work experience in agile delivery models.
Extensive know how of helpdesk and operations procedures.
Major Incident Management / Crisis Management experience.
Strong team player with the ability to take ownership of issues and see them through until resolution.Experience of communicating and interacting professionally within your team and in interdisciplinary projects (cross-platform).
Very good communication and presentation skills in English.