SSM Schärer Schweiter Mettler AG is part of the Rieter Group, listed on the Swiss Stock exchange. SSM headquarter is in Horgen. The company has more than 260 employees worldwide. SSM is known for innovation, production, sales and support of highly customised winding and process machines produced mainly for the export market.
To enhance our after sales team we are seeking a dispatcher beginning immediately, or as agreed upon.
Responsibilities You will be based in Horgen Switzerland and your main responsibility is to maintain a highly effective, professional customer support service which constantly exceeds customer expectations. You are in charge of coordinating all customer services, starting from installation to problem solving. This includes ensuring visit reports are handed in on time and according to specifications, routing information from visits to various departments and confirming that action is taken to satisfy our customers. You will be in charge of Service engineers’ time management and expense control, guaranteeing resources are efficiently managed. You will coordinate service engineer and representative training and will report quality standards, expenses and effectiveness to your superior.
Professional experience Experience working in an English speaking, multicultural environment in a team based around the world would be a plus but not a must have. In addition to your technical experience with basic knowledge of mechanics, pneumatics and electronics you have average IT skills including typing, and preferably working knowledge of ERP and CRM software.
Personal skills One of your key strengths is the ability to organize resources efficient and effectively. You are highly motivated and quick at responding to new situations maintaining a good overview. You possess very good communication skills, strong customer orientation and give attention to detail.
What we offer We offer an interesting job in a well-positioned business which promotes personal and professional development. After a solid introduction, you will have the opportunity to enhance our customer service and provide additional value to our customers. A high spirited, multicultural, friendly team awaits you.
Your application Does this appeal to you? Then please send us your application including annexes electronically. If you require any further information Patrick Staebler is happy to help you. You can reach Mr. Staebler by phone No. +41 (0)44 718 33 63.
We look forward to getting to know you!
SSM Schärer Schweiter Mettler AG Frau Carole Seitz Human Resources Neugasse 10 / 8810 Horgen