To strengthen our Customer Service Team, Cycling Sports Group Europe (CSG) is currently looking for a pro-active and energetic Customer Service Representative for our office in Allschwil, Switzerland, who provides commercial and technical support. Cycling Sports Group Europe is part of Dorel Sports, a global manufacturer and distributor of bicycles and cycling products. Our premium brands CANNONDALE, GT BICYCLES, SUGOI and FABRIC are well known in the bicycle market.
Customer Service Representative Germany, Austria and Switzerland
Handling incoming and outgoing communication for retailers and consumers through various communication channels and platforms: phone, email, social media and B2B dealer portal;
Achieve and maintain indicated communication service levels;
Handling incoming warranty claims and provide technical support;
Support and drive sales-related initiatives and provide commercial support;
Assist and participate on local and European wide tradeshows and events.
2 or more years of working experience in a customer service environment;
Good technical understanding of bicycles and cycling apparel & accessories;
Strong customer service relationship and service skills;
Excellent communication skills;
Fluency in German and English required;
Affinity and passion for cycling;
Driver’s license and willing to travel;
Proficiency in Microsoft Office.
Are you ready to join our team?
Would you like to be part of our passionate, diverse and sportive team and do you want to contribute to create the perfect ride for our customers, please let us know and apply via our website! - www.dorelsports.com/careers/job-openings -
For more information please contact Ingrid Blaaupot, Human Resources Coordinator, +31(0)639671893.