8 days ago

Customer Order & Supply Management Specialist

Harvey Nash AG

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Customer Order & Supply Management Specialist

For our client in Fribourg we are looking for a Customer Order & Supply Management Specialist for a 5 months contract.

Duration: ASAP to 2018-05-31

Location: Fribourg

Workload: 100%

Role Purpose:

  • Order handling for assigned countries from receipt of order till final invoicing in order to secure smooth order processing.
  • Preparation and issue of offers and quotations for assigned countries.
  • Handling of Letters of Credits and Documentary collections.
  • Contact point for customers, distribution centers, plants, suppliers, banks, Area Managers & Controllers as well as forwarders.
  • Consignment handling.
  • Vacation relief for other countries.


  • Receipt of customer orders, review of all terms and conditions, including price and order entry (or review and validation of EDI orders) and order processing according to existing customer protocol/contracts with close follow up to secure on time delivery
  • Ensure close follow-up on orders until delivery.
    Manage blocked orders, delivery dates, backorders and make sure to keep customer informed at all times.
  • Issue of commercial invoices, proforma-invoices for tenders and quotations, credit notes, commissions and freight invoices (where applicable).
  • Organize/assist warehouses, DCs and transportation for export of shipments and constant follow-up until delivery to the customer Support S&OP and marketing in prioritizing orders and if required arrange repositioning between customers (when applicable).
  • Customer complaint handling.
  • Establish and maintain Customer parameters in the ERP and on documents (ECP and/or customer protocol/contracts).
  • Coordinate product and price set-up / updates.

Candidate Profile:

Minimum: Commercial apprenticeship or equivalent.
Preferred: Further education in either export or international customer service.
Languages: Fluent in writing and speaking in English, French and / or German is a plus
Minimum: 3-5 years of experience in an international customer service.

For further details please contact Aleksandra Sztajerowska

email: aleksandra.sztajerowska@harveynash.com

tel.: +41 435088643

Harvey Nash AG
Aleksandra Sztajerowska
+41 44 296 8844