8 days ago

Client Service Administration Officer

Robert Walters Financial Services

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On behalf of our client within the financial services sector we are currently looking for a Client Service Administration Officer (m/f). The job holder will demonstrate excellent knowledge within Banking and Commodity Trade Finance. This role is based in Zurich on site for a 6 month contract.

Client Service Administration Officer

Client Service Administration Officer (m/f)

As a Client Service Administration Officer (m/f) - you will be first point of contact for clients, handling clients needs and supporting Front Office.

Key responsibilities:

  • Deliver exceptional service to all clients and stakeholders of the bank across all products
  • Collect and verify client KYC documents adhering to company and compliance regulations
  • Direct communication with clients in the account opening phase to obtain required information and assist in their queries
  • On-board and off-board clients, ensure all details and records are entered correctly in banking systems
  • Deal with day to day queries from existing clients within established deadlines and existing policies
  • Manage the client account lifecycle
  • Administration of clients details within the core banking systems
  • Manage and update corporate and financial institution's SSIs and static data
  • Maintain client records both physically and electronically
  • Derive/update processes, procedures and metrics
  • Process client payments/deposits/FX transactions - identify and verify clients and client details
  • Manage compliance and settlement queries on payments
  • Deal with e-banking queries and issues


  • Swiss / EU passport or valid Swiss work permit
  • Min. 4 years experience in a similar customer/client facing role within a bank or financial institution
  • Strong understanding of the end to end KYC and client on-boarding processes
  • Familiarity with AML/KYC regulations and industry guidelines
  • Strong interpersonal and excellent communication (verbal and written) skills
  • Hard-working, result-oriented, problem solver
  • Able to work collaboratively in a team as well as independently
  • Excellent time management and organizational skills with the ability to meet strict deadlines under pressure
  • Good understanding of Microsoft Office
  • Fluent in English, German and Russian

If this sounds like an interesting and challenging opportunity to you we look forward to your application.

Robert Walters Switzerland AG
Silvan Reich
+41 44 809 3527