Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
To strengthen our team, we are looking for a French speaking Service Manager in Switzerland.
With an understanding of the business/customer environment, you will manage a team of service engineers
Provide technical support, planning and management in order to achieve high motivation of every individual in order to meet timely and high quality Service Deliveries to our customers which exceed their expectation and our business objectives
Work across functions to reach tactical and strategic goals, constantly striving to maintain the balance between customer satisfaction, growth and financial/asset management in the area
Responsible to achieve the most effective way possible to deliver the required Services to all customers in the District and Country to achieve a high level of customer satisfaction and loyalty
Actively participates with the Sales contract & Instruments teams to promote the service organisation and help them to achieve their targets and our market share
You will be required to Travel 50% of the time.
University Degree or equivalent in a relevant discipline, such as chemistry, chemical engineering, biotechnology etc
10 years of relevant experience, including 5+ years experience as a first level manager
Strong Leadership and management skills
Demonstrated organisational skills with the ability to handle multiple tasks with different priorities
Good Product Knowledge of the Agilent equipments
Location, based in Vaud/Geneva cantons
Multicultural management experience is advantageous
Excellent inter-personal, self-motivational and negotiating skills
Excellent English, French skills, both verbal and written
German Language skills is a positive asset
What we offer:
Company pension scheme
Career development opportunities
Should you have any further questions in regards to the application process, please contact Blanka Demeter, 00 36 1883 5287.