As Engagement Manager, you are accountable for the profitability of your client rewards programs. You engage program members by using levers such as the right rewards catalogue, effective B2C marketing and user friendly online rewards buying experience. You also manage client relationships with focus on retaining and profitably growing your clients.
You work closely with buying, graphic design, customer support, technology departments and also act as the main point of contact for your clients.
Dynamic, resourceful and problem-solving, you enjoy working in an international environment together with a divers set of people across the globe. You are an e-commerce marketing specialist with a flair for data. You have a convincing personality and enjoy working with client stakeholders at different levels.
Develop and maintain the annual account plan and secure execution of the plan for your clients
Define and continuously refine your client’s reward strategy
Work closely with buying department to implement the rewards catalogue strategy
Propose new concepts, offers and functionalities to increase member engagement
Interpret, anticipate and proactively manage client needs by developing close relationships and deeply understanding client objectives
Work with the design team for website design, marketing campaign realization and execution
Deliver traffic, conversion, reward sales as well as other shop KPIs
Web performance tracking, reporting, generating insights for creation of best practices
Work closely with technology for UX improvements and developments
What you will need
Bachelor or Master Degree ideally in business, marketing or e-commerce
5-10 years of B2C e-commerce experience with strong marketing operations experience
Account management experience or affinity
Experience in website and online shop management as well as email marketing
Exceptional relationship management, strong interpersonal and communication skills
Strong analytical and reporting skills, willing to go the extra mile
Autonomous working style, self-starter attitude, quick learner
International work experience, perfect English and German is a must, other languages a plus
Who we are
Loylogic is the world’s leading innovator and creator of points experiences, insights, commerce and engagement. By tantalizing members with more choice and arming programs with insights on behavior – anticipating both present and future needs – we deliver powerful solutions that amplify engagement and build loyalty.
Founded in 2005 with offices around the world and a global content network of more than 500 merchants and 2,000 online stores offering millions of products and services, Loylogic, the new paradigm of points-based e-commerce and e-payment solutions, is the partner that the world’s leading loyalty programs trust with making their points and miles loved more. For more information please visit loylogic.com.
Our goodies for you
Competitive salary dependent on experience
Day off on your Birthday
Chief Joy Officer and Personal Coach
Internal incentive program
Are you eager to make a difference in a fast paced company? Then we would love to hear from you! Share your profile with us: email@example.com
Frau Monika Wodzynski
Head of People Experience
8700 Küsnacht / Zürich