Publicis Groupe is on the hunt for high calibre performers to build a global communication team for UBS based in Zurich. We are building a multi-disciplined and international team with the following capabilities: Performance media, strategy and analytics, creative and content, and account management. This integrated team will work together to deliver outstanding results for one of our most important clients in Publicis Groupe.
COMMUNITY MANAGER - TEAM UBS
We seek an engaging and passionate Community Manager to join our team, delivering global advertising solutions for our client, UBS. This is a fast paced and challenging position, being the dedicated voice of brand UBS within key social channels. If you have experience in community management and believe in the power of two way conversations, we would like to hear from you.
The Community Manager, reporting to Head of Account Management, has the following core responsibilities:
Set and implement social media and communication activities to align with marketing communications and campaign activity.
Provide engaging text, image and video content for all social media accounts.
Respond to comments and customer queries in a timely and appropriate manner in appropriate brand tone.
Monitor and report on feedback and online reviews.
Responsible for monitoring social comments and developing responses on behalf of UBS using Kuble's response tools. Also develop response strategy for brand work
Organize and participate in events and conferences to build community engagement and boost brand awareness.
Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
Build relationships with customers, potential customers, industry professionals and journalists.
Be a market leader in digital trends and community engagement opportunities, proactively identifying improvements for all owned channels.
Manage reporting for all owned community channels including presenting key results and applying insight to constantly optimise activity.
Who we are looking for:
We are looking for a qualified and experienced Community manager to join our team. If you are a tech-savvy professional experienced in social media, PR, and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is constantly able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations. Ultimately, you should be able to act as the face and voice of the brand and manage all community communications in an independent yet collaborative manner.
BSc degree in Marketing, communications or PR.
Proven work experience as a community manager within social media channels, or in a similar Account Management position. Experienced in (social media) influencer marketing.
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter).
Ability to identify and track relevant community metrics (e.g. repeat attendance at events) and apply data insight to improve community performance.
Hands on experience with social media management for brands.
Ability to interpret website traffic and online customer engagement metrics
High attention to detail and ability to multi-task.
Ability to work independently yet collaboratively across a matrix type structure.
Strong client and problem-solving focus with growth mind-set.
Strong communication and presentation skills.
Excellent command / highly proficient in spoken and written English – knowledge of German a bonus.
Application & information
Please email your CV and personal letter to email@example.com before January 20, 2018. Interviews will be held on an ongoing basis.
If you have any questions or want more information please contact Chief Talent Officer Pernilla Ivarsson at firstname.lastname@example.org.