iKentoo is a disruptive iPad-based point of sale and enterprise management software for the hospitality industry. Our technology empowers restorers to streamline their operations and manage their business more easily.
Since launching in 2011 in Geneva, we have been serving customers around the world, from local food trucks to global brands like the Hard Rock Cafe. We are a team of hospitality veterans, gurus tech, and hungry business developers, passionate about empowering the restaurant world with cutting-edge cloud technology at a reasonable price.
To help our growth in German-speaking Switzerland, we are looking for a German-Speaking Support Technician (60-100%) who will provide technical support, by phone, e-mail and on-line, to customers and prospects. The position will be based in Zurich or Geneva.
GERMAN-SPEAKING SUPPORT TECHNICIAN | 60-100% | Geneva or Zurich
Work scope - What will you do?
Troubleshoot technical issues faced by customers
Qualify customers' issues and resolve them in a timely manner
Escalate customer's issues
Analyze recurring issues and pro-actively document / update user documentation
Participate in the public holidays
Assist sales and marketing team when required during exhibitions, customer events, etc.
Some on-site installation and configuration projects at the customer's establishment (s)
Customer training online or by phone
Requirements - Who are you?
Mandatory - Fluent German
Strong English (minimum B1); French has more
Passionate about iOS, IT degree has more
Sound technical knowledge of wireless Internet protocols
Team player with solid interpersonal and communication skills
Able to stay calm and keep in all circumstances
Multitasking, well-organized and willingness to follow
Ability to draft concise and sound technical information
Professional experience in the restaurant industry is a plus
Both Junior and Senior positions are open
We're offering these benefits:
We are offering you the ability to develop your knowledge in a multi-cultural field, to be part of an open-minded and dynamic multicultural team, and to make a difference in the world for the better.
If that sounds like a good fit, we want you to know your motivation.