Edelway SA is a Swiss IT professional service company.
Our global Pharmaceutical Client is now looking to hire on a permanent basis its IT Deskside / Support Level 2 to join them in Zug area.
IT Deskside / Support Level 2
Fluent English is required and German/Swiss-German proficiency (min B2) would be preferred, alternatively Italian or French
You will provide technical support to customers on standard operation of core systems, analyse inquiries, determines appropriate technical area or vendor to resolve problems and follow-up on specific inquiries. You will also participate in project execution, performs administration of support processes and procedures, train End User/ New Hire, assists in the administration of support processes and procedures and Performs local meeting and AV Support.
- Provide daily IT Service and Support for all Deskside hardware and software implemented within Microsoft Windows environment: Laptops/Desktops, IOS Devices/Smartphones, MS Office, printers, meeting support etc. - Second level support and escalations from 7x24 x365 support center. - Ensure SLA attainment targets are met. - Support the build out of the next-generation biologics manufacturing facility within the IT team - Work in close cooperation with other functional IT including: network Ops, server Ops, deskside, training, service implementations and upgrades - Work together with local and global IT Stakeholders in ensuring IT Support and Services are meeting expectations
- Degree in IT or equivalent – 4 years’ experience in Level 2 IT Support/ Deskside/ Application with different operating systems including Microsoft Windows 7. - Good knowledge with Microsoft Office 2010, Microsoft Exchange and MS Lync 2013. - Knowledge of computer hardware including PCs, network printers and Ethernet switches among others. - Audio/Video Conferencing, meeting support. - Excellent communication skills (endusers, management, etc..) - Ability to prioritize tasks in a high-pressure environment.
If this sound like your next challenge please send me your updated CV in English or French to firstname.lastname@example.org and I will contact shortly to discuss it in more details.