20 days ago

eCommerce IT Support

Harvey Nash AG

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eCommerce IT Support

For our client in Zurich, we are looking for an

eCommerce IT Support Analyst

for a 6 months' assignment

Your role
Do you have a knack for technology? Are you at your best when supporting others? Can you remain calm in high stress situations? We're looking for someone like that to:

  • Provide professional multi-lingual technical support for various business critical applications via phone, e-mail, chat
  • Take ownership of each client issue through root cause and solution
  • Monitor system infrastructure
  • Collaborate effectively with other production support teams, business groups and external client technical staff to identify and resolve IT issues

Your team
You'll be working in the Application Support Group IB-IT eCRC eHelp team in Opfikon. We are a young and dynamic global team that provides a professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across our entire award winning eCommerce.platforms.

Your experience and skills

You have:

  • Extraordinary Client focus and ability to work under pressure
  • Very good communication skills and ability to work in a global team
  • Strong troubleshooting skills and a general interest and understanding of Internet technology
  • Experience within an Information Technology Helpdesk is a strong plus

You are:

  • Client-oriented and enjoy solving IT related issues
  • Multilingual, fluent in Gernan, English, Italian or French. Any additional language skills is a strong plus
  • Eager to work on a dynamic environment for a multicultural global organization

If you are interested in this opportunity, please submit your application.

Harvey Nash AG
Michael Payer
+41 44 296 88 41