27 days ago

IT Service Technician

DHL Express (Schweiz) AG

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IT Service Technician

Tasks:

IS Demand, DHL Express

  • Perform all PC & Printer interventions

 

Handling "user requests" (Installations, changes, disposals) nd Switzerland

 

  • 2 level support

Manage PC and printer inventory IT Service Technician

 

  • Order desktops, laptops and printers, manage stock
  • Work on specific projects in desktop environment (e.g.

(M/F), 100%, Pratteln

Lifecycle management, deployment of "Skype for Business", Smart phone deployment and migration to Windows 10)

  • Documentation of support cases within Knowledge Base

 

Involve end users in incident resolution and problem solving process Liaise with local service management team and with IT YOU ARE NOT JUST
CONTRIBUTING

teams in Prague to get common understanding of issues and agree on action plans driving permanent solutions within Europe

TO BETTER RESULTS.
YOU'RE CONNECTING

 

  • Take appropriate actions to reduce number of recurrent incidents
  • Perform data analysis on user requests and incidents based on Service Desk tool extracts and consolidations using MS Excel and/or MS Access

BUSINESSES
ACROSS THE WORLD.

Would you like to be part of the most international

company in the world?
A company operating in

Requirements

more countries than any other, who have

- Bachelor's degree in computer science or equivalent

pioneered cross border express shipping since

- Minimum 5 years of professional experience within IT 2 nd or

1969.

3 rd Level Support function, ideally in an international environment

Would you like to be part of a business that

- A strong technical background on PC support

connects people across the world? And the more

  • Demonstrated passion for technology

 

Ability and desire to provide excellent customer-service Strong communication, interpersonal and analytical skills we connect, the better life on Earth becomes.

- Strong teamwork and collaboration skills

Do you want to make a difference? insanely Customer-centric team and no matter Then join our

 

  • Resilient and physically fit

 

Fluent in German and English, good French language skills where you work, you'll become a Certified

(Italian would be an advantage)

  • Driver's license needed
  • Willingness to travel within Switzerland (estimated at 25% of the time, increasing to 60% during migration projects)

International Specialist.

Are you interested?
Please send your complete application via

email to mayumi.nishinaga@dhl.com

DHL Switzerland
Frau Mayumi Nishinaga
HR Manager
Lohagstrasse 14
4133 Pratteln