For our 2-stroke Parts Services team in Winterthur (Switzerland), we are looking for a dynamic and motivated
Manager Parts Sales Support
As a member of the 2-stroke Parts Services Management Team you report to the General Manager 2-stroke Parts Services. Together with your team of technical experts and sales back office professionals you will be responsible to process customer inquiries in our international spare parts business environment. Besides ensuring top service level in the daily business, you also contribute actively to further develop the 2-stroke spare parts business.
Process 2-stroke diesel engine spare parts inquiries (quotation handling, technical parts sales support, sales order handling)
Lead team of direct reports with technical and/or logistics background and ensure the alignment with further Parts Order Coordinators distributed globally in matrix structure without direct reporting line
Ensure excellent customer service level and secure customer relationship to internal and external customers
Ensure serviceability of technical specifications for spare part business and support the supply chain organization as subject matter expert for technical questions
Establish and implement action plans based on the set strategy to ensure continuous improvement
Manage the non-conformity handling for 2-stroke spare parts including initiation of corrective and preventive measures
Deliver management reporting and act as a member of the Parts Services management team
We are looking for a team oriented self-starter with profound service mind-set and a keen ability to take an active role in improving the performance in the dynamic environment of our spare parts business.
Close cooperation with various stakeholders and eagerness to make a difference are required to be successful in this position.
You have a solid technical background with further education in business administration (BSc or equivalent)
You have experience in leading a team (ideally also with virtual teams)
You convince with your demonstrated problem solving skills
Your excellent analytical skills allow you to strive for operational excellence
You communicate effectively and bring along proven project management and change management skills
You bring along profound product knowledge about 2-stroke diesel engines
The ideal candidate has good supply chain and logistics understanding and previous exposure to sales in the maritime industry
For additional information about this position please contact Mr Reto Kunz (+41 52 26246 04).
If you are interested in this position, please fill out the application form and add the following elements:
• Name of position • Reference number WCH 735 • Motivation letter • Curriculum Vitae • Certificates of education, if available, certificates of employment or reference letters from previous employers.
For further information about Wärtsilä, please visit www.wartsila.com.