SIX operates the infrastructure underpinning the Swiss financial sector and offers a comprehensive range of services around the world in the fields of securities trading and settlement, financial information and payment transactions.
Customer Support Agent
Financial Information Business
As Customer Support Agent you are the interface to our customers in the daily financial information business. This role includes the effective / efficient resolution of inquiries as well as the close collaboration with internal units / subject matter experts in various domains.
- Act as first point of contact for customers in Switzerland and Germany
- Analyze, investigate and resolve data and IT related inquiries
- Liaise with product managers and subject matter experts from various domains in our global organization
- Organize and attend periodic service management meetings with customers
- Support the onboarding of new clients and ensure a proper set-up of their accounts
- Economic education / apprenticeship (KV) or similar education with an IT background
- Three to five years of working experience in either banking or a technical environment
- Knowledge of financial markets and IT-related solutions
- Joy at working in a dynamic and international environment in close interaction with professional customers
- Strong interpersonal skills, resilience, good team player
- Mother tongue either German or English with a very good command of the respective other language (written and spoken), French would be an asset
+ 41 58 399 25 27