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Technical Engineer

Kelly Services (Schweiz) AG
Risch-Rotkreuz

2T

Technical Engineer



The world market leader in In-vitro-Diagnostics in Rotkreuz (ZG), Roche Diagnostics International, is looking for a motivated personality with first experience in technical support, product development or product testing

Technical Engineer

As a Technical Engineer you will be responsible for effective & efficient resolution of technical product complaints escalated by the customers for different Roche Diagnostics products

Your tasks

  • Full accountability for the timely management and resolution of individual customer complaints
  • Applies troubleshooting & problem-solving methodology and draws conclusions on individual cases
  • Performs investigations of returned customer products
  • Collaborates with interfaces such as Customer Support Centers, Affiliates, Production, Research & Development, Product Management
  • Assumes responsibility for providing information from cases in order to update product documentation
  • Represents and communicates results of individual cases in interfacing meetings
  • Contributes to the lab organization, maintenance, and planning

Your qualifications

  • Degree in a life science or engineering related discipline e.g. process engineering, chemistry, biochemistry
  • Work experience in the area of medical technology, medical devices
  • First experience in technical support, product development or testing, a technical orientation and the ability to learn new & complex systems and technologies (hardware, software & application)
  • First experience in software or hardware development/support
  • First experience within technical customer support, in case handling (complaints) with translating technical problems to customer language
  • Knowledge of the diagnostic market is desired
  • Knowledge of varied regulatory requirements and quality practices, especially in the area of complaint management (e.g., 21 CFR 820.198, ISO 10002, ISO 9001, ISO 13485)
  • Very good English skills (min. C1) and good German (min. B2) skills are required


Your application

Please apply online. For further information about the position, please contact your Kelly consultant, Mr. Nazim Sagkol, B. Eng. (+41 44 225 41 10/ +41 76 349 85 07)

About Kelly We connect people to jobs in ways that enrich lives. Kelly Services® is a leading global provider of human resources solutions, operating in over 40 countries. Together with its subsidiaries, Kelly offers a wide range of outsourcing and consulting services; temporary, permanent and management positions as well as flexible forms of employment at all hierarchy levels. Kelly Services (Schweiz) AG has been present in Switzerland since 1979 and counts more than 200 employees in over 40 Talent Offices and Centers.