On behalf of our client, a market leading pharmaceutical company, Swisslinx is looking for a German speaking Systems Specialist with experience in systems administration and support of laboratory systems and knowledge of Windows systems. This is a contract starting ASAP running for 12 months, with good chance of extension into 2025. The work place in Basel. The Systems Specialist will join an Operations Team producing and delivering medicine to patients and be part of the support and continuous improvement structure. Acting as a trusted adviser of the end-user/key-user as well as a bridge between the end user and other roles in the Informatics support layers, the Systems Specialist will raise incidents on behalf of the user area or work with Process Owner & other local business roles to train (key-)users. In projects, the Systems Specialist can also represent the interests of the systems user group and has the responsibility of coordinating and bringing input from the area of responsibility to the project and communicating project goals, information and progress back to the business areas. The organization is currently undergoing a transformation towards digitalization, advancing fundamental elements to meet future needs, such as leveraging new technologies. Your responsibilities would include the following: * End-User-Support Laboratory Systems * End to End accountability for Assess & Release System support * Responsible for Assess & Release System support * Responsible for 24/7 on-call, nights and weekends on a rotational basis * Personal contact person for Key and End User out of the business department * Log incident/requests into a ticket system for further processing * Triages, prioritizes incidents/requests and performs root cause analysis in problem management (handling issue, data issue, authorization issue, IT issue). * Resolves or forwards incidents/requests based on individual knowledge or knowledge articles * Coordination of End User groups and escalation management as required * Distributes application issues and non-application issues that cannot be solved by him/her, or based on catalog to the 2nd level support * Supports issue clarification on request of 2nd level support * Validate the resolution proposals and performs the necessary test in case tests are required on request of the 2nd level support * Cooperate with 2nd level support team during analysis of reported incidents * Communicating and coordination of End User activities if there is a major incident * Interface Monitoring (Business Errors) * Support Execution of system actions * Support Implementation of new Systems and Equipment * Continuous Improvement of Laboratory Systems * Regular exchange with the Support network and or Business Process Experts (BPE) on support cases, best practices and process improvement proposals with network relevance * Helps the End User to submit new ideas for process improvements, allowing a comprehensive approach for assessing both the process interdependencies as well impact to all underlying systems. * Describes the full lifecycle of an integrated Change process to Business Process with System impact. This Framework combines the Assessment of the requirement, build and test work as well as deployment and possibly delivery of the added value to the End User. * Support Processes & Tools for Laboratory Systems * Local Labsystem and Lab Equipment Bundle, Application Support for e.g. Cedex Bio, Cedex HiRes, SoloVPE, Cary WinUV * Local Support of Informatics Products e.g. Central Label Management Software, Nextlab, Labx, Labware, Smartline Data Cockpit, Unicorn * Use of Service Now for incident, problem, request and change management In order to be considered for this role, you will possess the following skills and experience: * Relevant completed apprenticeship in IT area or equivalent and/or ideally an advanced degree in the IT or automation field * 3+ years professional experience in complex business environments * Knowledge and experience in systems administration and support of laboratory systems * Knowledge and experience in Windows Server, Active Directory and Client operating systems * Knowledge and experience in Computerized System Validation * Knowledge and experience in Network topology * Ideally familiar with ITSM processes and support tools for incident and change management. * Fluent German and English skills Please note interviews would be conducted via video call, however the role is based 100% in Switzerland. Our client offers: * The opportunity to work in a diverse and international environment on a long-term basis * Modern location in Basel Please note that our client will give preference to locally based candidates in Switzerland. Are you interested to work in an international environment in one of the most recognised medical brands worldwide? Then apply before the deadline on Friday 26 April (including university diploma and written references if possible)! We look forward to receiving your full application.
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