16 days ago

Customer Service Advisor (Kundenbetreuer)

Honeywell Schweiz

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Customer Service Advisor (Kundenbetreuer)

For our business in Volketswil we are looking for a Customer Service Advisor The Customer Service Advisor is responsible for delivering outstanding customer service, proactive sales
support, and solution-orientated services through timely and efficient order management. This position will
be working closely with the inside as well outside Sales team & factories and acting as a point of contact for
our customers. Main responsibilities: • Order Management from incoming orders to issuing invoices and follow up with customers on
delivery schedule • Ownership of the order book for designated region • Place order-related purchase orders to third party suppliers and follow up • Ensure that customer demand is balanced towards manufacturing and Supplier capabilities • Ensure all new or amended customers information is passed to master data or to the appropriate
department • Manage customer enquiries and consult customers as needed • Support the Sales organisation and liaise with factories and other internal departments • Respond and proactively resolve any complaints with the customers and issue credit notes • Ensure incoming telephone calls are answered with minimum delay and with the best possible
service in the eyes of the customers Qualifications: • Min. 3-5 years’ experience working in a customer-facing role, preferably Customer Service or Inside
Sales in an international work environment; • Commercial apprenticeship or technical apprenticeship with strong commercial background / High
school degree (or equivalent); • Experience working with ERP systems and good understanding of business processes; • High level of customer orientation; • Excellent written and spoken communication and influencing skills (phone, mail, email); • High level of MS office skills (Excel, Word, Outlook, PowerPoint); • Ability to build relationships and networks in a virtual team environment; • Strong team player with the ability to take ownership and follow-through; • Flexible individual with a high level of intercultural sensitivity, able to adapt to a quickly changing
environment and drive continuous improvement; • Fluent in written and spoken Italian and German good spoken and written English. Any other
European language is an advantage; Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age,
race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity
or expression, disability, nationality, sex, religion, or veteran status Interested?
Please apply online http://www.careersathoneywell.com/de/job-search-results-6/ (Job-ID: 00315388) or send your application to Jennifer Kriedemann (Jennifer.kriedemann@honeywell.com) www.honeywell-schweiz.ch