4 days ago

eCommerce Operations Manager

MCM Products AG

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eCommerce Operations Manager

MCMWORLDWIDE.COM Founded in 1976, German brand MCM (Modern Creation München) crafts luxury leather goods, apparel and footwear for the world’s most seasoned travelers. MCM translates the illustrious spirit of innovation, passion & the zeitgeist for today’s modern generation of global nomads and globetrotting professional men and women. For our e-Commerce Department, centralized for Europe in Zurich (Paradeplatz area), we have an immediate full-time opportunity for an e-Commerce Operations Manager m / f (100%) This role is a key part of the e-Commerce team. In this role, the e-Commerce Operations Manager will oversee the day to day operations of MCM Europe e-Commerce channel and is responsible for ensuring best in-class online user experience. Scope of Responsibility:  Manage and optimize day-to-day e-Commerce processes and operations including order and site management, customer service and fulfilment together with internal teams and external vendors;  Participate analyzing the online customer journey to identify improvement opportunities that increase conversion and improve customer experience;  Manage fulfillment & customer service agency, enhance Customer Service and Customer satisfaction where needed;  Manage 3 rd party operations relationships;  Extract and generate weekly and monthly reports using required tools and systems;  Use performance indicators including customer feedback, system reports, inventory reports and other KPIs and metrics to identify and drive improvements;  Manage online product display and inventory working alongside with merchandising team and external partners;  Oversight over expanding digital business and continuously offer cross-platform and omni-channel recommendations. Experience:
 Minimum +3 years of experience in e-Commerce operations ideally either from Luxury, Fashion or similar environment;  Strong knowledge of online shopping, digital analytics tools and leading e-Commerce operations;  Strong planning, organizational and analytical skills;  Excellent communication skills, fluent in English (written & spoken);  Proactive service delivery focused attitude, willingness to get involved in all aspects of the commerce business with
a “hands-on, can-do” approach;  Ability to delegate and follow-up with a good sense of people judgment;  Proficient in reporting as well as generating and analyzing customer data;  Experience of Supply Chain and Payment Service processes;  Working experience with Demandware or similar e-Commerce platform. Personal qualifications  Good eye for detail;  Digitally savvy;  Strong sense of responsibility and ownership;  Team player. Are you looking for an opportunity to work in e-Commerce within an international luxury environment? If yes, please send your complete CV and application with cover letter, with reference “e-Commerce Operations Manager” to us only via email mentioned below. Human Resources recruit.eu@mcmworldwide.com