2 days ago

Corporate IT Service Delivery Warehouse Application Consultant (m/f)


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Corporate IT Service Delivery Warehouse Application Consultant (m/f)

Req ID: 127866
Job Function: IT
Full-Time/Part-Time: Full-time
Contract Type: Permanent
Job Level: Professional
Office Location: Basel - Corporate Head Office (PAC)
Travel Required: up to 10%
Start Date: 05/02/2016

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining its core
products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made
end-to-end solutions. The Panalpina Group operates a global network with some 500 offices in more
than 70 countries, and employs around 16,000 people worldwide.

We are looking to hire a Corporate IT Service Delivery Warehouse Application Consultant (m/f).The incumbent will be a key member of the IT Service Delivery WMS team which supports the warehouse management system portfolio consisting of internal and external products (JDA WMS(Red Prairie), other future add-ons that are externally purchased). The role requires being knowledgeable in organization and coordination of respective responsible colleagues for all WMS related infrastructural aspects (Citrix, DBMS, Hardware, Network etc.) to manage efficiently any issue reported in this area. The Corporate IT Service Delivery Warehouse Application Consultant should obtain excellent product knowledge from the software providers and maximize the in-house know-how in order to leverage the IT value chain, as well as maintain a positive and constructive relationship with the internal and external customers in order to achieve common aims and objectives. The role will support the global organization with excellent product knowledge, implementation experience and IT insight and provide a strong focus on the 3 regional business solution teams and the corporate service and consulting function.


• Support all aspects around the WMS application infrastructure and the corporate warehouse applications, which are: JDA WMS(Red Prairie) in particular (based on Windows server, SQL database), further related software packages such as EMS, Parcel system, SQL database, Citrix environment, Cluster setup
• Coordination and management of all system administrative relevant IT aspects within the support area for warehouse applications
• Consulting with the requesting parties in all questions and technical aspects of warehouse application infrastructure and respective process definition
• Daily professional support of implemented warehouse management systems in all technical aspects in Panalpina and Partner (JDA, third party software providers) ticketing systems
• Working in an environment with multiple partners, the IT infrastructure teams, the logistics teams, the regional IT warehouse project team, and Corporate IT
• Being single point of contact for the support aspects in a productive environment
• Control, audit and deployment organization (date, time, communication etc.)
• Structural, organizational and technical tasks supporting an efficient and high quality run of WMS (external consultants coordination, access management on all levels, definition and implementation of internal workflows with other IT teams etc.)
• Being technical contact for any technical problems with WMS and infrastructure for WMS


• Bachelor degree or above in IT, business administration, logistics or a similar discipline
• Minimum 5 years of work experience, ideally in an international environment with strong focus on JDA warehousing system management
• Minimum of 5 years of experience with JDA WMS(Red Prairie Discrete) in at least 4 domains:
• WMS infrastructure support (must)
• WMS configuration (must)
• Integrator
• Jasper / JDA reporting
• Parcel


• Good understanding of Information Technology and software project: methodologies and processes
• Deep understanding of service management and service delivery
• Good understanding of project management
• Broad knowledge in logistics, mainly warehouse management, supply chain solutions and freight forwarding
• Good understanding of IT trends related to warehouse management systems & technologies
• Overall understanding of Panalpina business processes and interdependencies
• Knowledge of business processes, in particular warehousing concepts
• Capability to distribute, assign, coordinate and control support tasks with external consultant team
• Logistics skills to fully understand warehouse management and processes
• IT system competencies for WMS systems in place
• Support processes, rules and guidelines
• Ready to take personal accountability for achieving individual and shared goals
• High energy and resilience, and calm under pressure
• High priority for teamwork
• Self-motivated, committed and result-driven
• High commitment and positive attitude in the face of setbacks and obstacles
• Fast comprehension and learning receptivity
• Excellent communication and listening skills, verbally and written; this includes technical writing and documentation
• High stress level (Ability to work under pressure and deal with tight deadlines)
• Able to communicate clearly and confidently (written or orally)


• Excellent business English (Panalpina corporate language)
• Bilingual preferred (international working environment)