Product Support Engineer - Medtech

Varian Medical Systems

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Varian Medical Systems Inc. is the world’s largest manufacturer of medical devices and software for treating cancer and other medical conditions with radiotherapy, radiosurgery, proton therapy and brachytherapy. Varian is also a premier supplier of X-ray tubes for medical, scientific and industrial imaging applications and employs more than 6,700 people around the world.

Product Support Engineer - Medtech


with a passion for detective work.

At our R&D site in Baden with more than 200 employees we specialize in the development of imaging soft- and hardware for cancer treatment. With our Product Support Engineering team we interface with customers and with our service- and development engineers. You will be working as a specialist in the field of image acquisition (X-Ray and MV) and motion control (robotic arms).


 Root cause investigation for complaints initiated by customers. This includes diagnosing, troubleshooting, and debugging complex systems.

 Technical support to field engineers, technicians, and support personnel.

 Authoring and compiling technical documentation for the field service organization.

 Installation, service support and training during new product roll outs, ensuring that feedback is delivered and incorporated into subsequent releases.

 Provide service requirements to design and development teams for new products.

 Respond to situations where first level and second level field service support has failed to isolate or fix problems in malfunctioning equipment or software.

 Reporting of design, reliability, maintenance problems or bugs to design engineering/software engineering teams.



 A bachelor or master's degree in electrical engineering or a comparable degree

 Sound expertise in electronics and software

 High level of analytical skills

 Enjoy detective work and troubleshooting

 Solid English both spoken and written, German is a plus

 Reliable, tenacious, team-oriented

 Auto didactic skills in order to be quickly familiarized with new areas


You are communicative, analytical and very reliable. You can express your ideas and research in written form. You know how to approach complex tasks and analyze them. Moreover, you are highly self-motivated, always looking for ways to further your knowledge and better your performance. You are well equipped to analyze complex problems and are not satisfied until you find a solution. You are used to working independently, yet open to discussing ideas and solutions with your colleagues. You thrive in an international work environment and in cultivating your contacts with partners in R&D and Service Engineer Departments worldwide.

Have we sparked your interest in a challenging and exciting position in a global environment with a potential for development? We look forward to receiving your application and CV. Job Code 9591BR